# AMC & Warranty Renewal Calls with AI

> How appliance brands and service companies use AI voice calls to sell AMC renewals, remind about warranty expiry and book service visits.

Source: https://edesy.in/blog/amc-warranty-renewal-calls-ai-2026

**Most annual maintenance contracts (AMC) lapse not because customers say no, but because nobody called
them in time.** An AI voice agent can call every customer before their warranty or AMC expires, explain the
renewal in a sentence, send a payment link during the call, and book the next service visit, in Hindi,
Hinglish or the customer's language. Appliance brands, water purifier and AC service companies, dealers
and maintenance firms use it to turn an expiry list into renewals.

> **Try a renewal call:** [Start free on Edesy](https://voice-agent.edesy.in/?utm_source=edesy.in&utm_medium=blog&utm_campaign=amc-warranty-renewal-calls-ai-2026) — Rs 50 free credit, no demo needed.

## The renewal call

> Namaste {{name}} ji, {{company}} se automated call. Aapke {{product}} ki warranty {{expiry_date}} ko
> khatam ho rahi hai. {{amc_price}} rupaye mein ek saal ka AMC lene se service aur parts cover rahenge.
> Kya main aapko payment link bhej doon?
>
> - **Yes:** send link, offer a service visit slot.
> - **Maybe later:** record a callback date.
> - **Not interested:** record the reason (price, product old, another provider).

## Calls across the service lifecycle

| Call | Timing |
|---|---|
| Warranty expiry / AMC renewal | 30 days and 7 days before expiry |
| Periodic service due | Per service schedule |
| Service visit confirmation | Day before |
| Post-service feedback | Next day |

For feedback calls, see [post-delivery and post-service feedback calls](https://edesy.in/blog/post-delivery-feedback-nps-calls-ai-2026).
For vehicle service, see [voice AI for automotive service reminders](https://edesy.in/blog/voice-ai-automotive-service-reminders-2026).

## Rules

- Quote only the prices you pass in for that product and plan.
- Never pressure or claim the product will fail.
- Transfer to your team for custom plans or complaints.
- Reasonable calling hours; respect opt-outs.

## Reasons are valuable

"Not interested" reasons (too expensive, moving to another provider, product too old) tell you how to
price and position AMCs. Capture them as a field; see [score every AI call automatically](https://edesy.in/blog/score-every-ai-call-automatically-2026).

## Cost

On Edesy, calls cost **Rs 4-6 per started minute** depending on your prepaid top-up, with unanswered calls
free. One renewal usually pays for many calls.

## Start with next month's expiries

[Create a free account](https://voice-agent.edesy.in/?utm_source=edesy.in&utm_medium=blog&utm_campaign=amc-warranty-renewal-calls-ai-2026)
and upload next month's warranty expiries.

## Frequently Asked Questions

### How can AI calls increase AMC renewals?

By calling every customer before their warranty or AMC expires, explaining the renewal in one sentence, sending a payment link during the call, and booking a service visit, in the customer's language and at scale.

### Which businesses use AMC and warranty calls?

Appliance and electronics brands, water purifier and AC service companies, dealers, lift and generator maintenance firms, and vehicle service centres.

### Should the AI quote renewal prices?

Only the prices you give it for that customer's product and plan. Anything else, like custom plans or discounts, should go to your team.

### Can it book the service visit too?

Yes. It offers slots from your calendar, books the visit, and sends the technician window on WhatsApp or SMS.

### How much does a renewal call cost?

On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up, with unanswered calls free.