# Try COD Confirmation Calls Free: What 25 Test Orders Tell You About Your RTO

> Use 25 free COD confirmation call orders as a real test: set it up, measure confirm, cancel and unreachable rates, compare them with your RTO cost, and decide whether to keep calling. Rs 3 per order after that, prices excl. GST.

Source: https://edesy.in/blog/cod-confirmation-free-trial-25-orders-rto-2026

**Short answer:** Edesy Order Calls gives every store **25 free COD confirmation orders**. Use them as a small,
honest test. Connect your store (or upload a CSV), let the next 25 COD orders get a call, then look at three numbers:
how many customers **confirmed**, how many **cancelled**, and how many were **unreachable**. Compare the cancels with
what one return costs you. If the calls stop even one or two returns per hundred orders, they pay for themselves at
Rs 3 an order.

## What the free trial includes

| Item | Detail |
|---|---|
| Free orders | 25, one time, when you switch on per-order pricing |
| What counts as an order | One where at least one call to the customer connected |
| Retries | Included: up to 3 attempts by default for the same order |
| Unanswered orders | Do not use up the trial |
| After the trial | Rs 3 per confirmed order, or a plan from Rs 999/month |
| Card needed | No. New accounts also get Rs 20 welcome credit |

You still need business verification (KYC) and a number to call from before the first call; both are part of the
six-step **Get started** screen at [orders.edesy.in](https://orders.edesy.in). Details are on the
[free trial page](https://edesy.in/cod-order-confirmation/free-trial).

## Set up the test in an afternoon

1. **Connect your store.** Shopify ([guide](https://edesy.in/blog/shopify-cod-confirmation-call-setup-no-developer-2026)),
   WooCommerce ([guide](https://edesy.in/blog/woocommerce-cod-verification-phone-call-setup-2026)), or a
   [CSV upload](https://edesy.in/cod-order-confirmation/csv-upload) if you have neither.
2. **Pick the language and words.** Hindi or English; the name, order number and COD amount are filled in.
3. **Choose the number** customers see.
4. **Make a test call** to your own phone.
5. **Start the free trial** in the pricing step.
6. **Go live** by turning on the call rule.

Keep the default timing for the test: a 2-minute wait, calls between 09:00 and 21:00 IST, 3 attempts spaced 30 and
120 minutes apart, giving up after 48 hours. Changing several things at once makes the results harder to read.

## The three numbers to watch

Every order in the test settles into one outcome. Track them in the Orders screen.

| Outcome | What it means | What it tells you |
|---|---|---|
| Confirmed (pressed 1) | Customer still wants the order | These orders are safer to ship |
| Cancelled (pressed 2) | Customer changed their mind or did not place it | Each one is a shipment you did not waste |
| Unreachable | No answer across every attempt | A risk signal worth a second look before shipping |
| No answer on the call | Picked up but pressed nothing | Often worth a manual call |

On Shopify these arrive as tags (**COD-Confirmed**, **COD-Unreachable**, **COD-No-Answer**) and cancelled orders are
cancelled with stock restocked. On WooCommerce they arrive as a status change and order notes.

## Reading the results: a worked example

The numbers below are **an illustration, not data from any store.** Use your own.

Say your 25 test orders settle like this:

| Outcome | Orders |
|---|---|
| Confirmed | 18 |
| Cancelled | 3 |
| Unreachable | 3 |
| No key pressed | 1 |

Three customers cancelled before you packed. Without the calls, some of those orders might have been shipped and
come back. Now put a price on a return. Suppose one RTO costs you Rs 180 in forward and return shipping and
packaging (work out your own figure with the [RTO cost worksheet](https://edesy.in/blog/rto-cost-per-cod-order-calculation-2026)
or the [COD RTO calculator](https://edesy.in/tools/cod-rto-calculator)).

- If even one of those three cancels would have become an RTO, you saved about Rs 180.
- After the trial, 25 such orders would cost at most Rs 75 at Rs 3 each (fewer if some never connect).

The three unreachable orders are the second lesson. You can hold them, call them yourself, or ask for prepaid
payment before shipping. Our post on [filtering fake COD orders](https://edesy.in/blog/fake-cod-orders-how-to-filter-2026) covers
what to do with them.

## What 25 orders can and cannot prove

**They can show you:**

- how the call sounds to your customers, in your store's name
- that tags, statuses and notes reach your store correctly
- whether many customers are hard to reach at your current timing
- roughly how your team should handle unreachable orders

**They cannot prove** a precise cancel rate. Twenty-five is a small sample: one or two orders either way changes
the percentage a lot. Treat the trial as a working check, then keep running on pay-as-you-go until you have a few
hundred orders before you judge the effect on returns.

## Tweaks worth trying after the trial

- **Calling window.** If many orders come in late at night, they wait until 09:00. See
  [best time to call COD customers](https://edesy.in/blog/best-time-to-call-cod-customers-india-2026).
- **Script wording.** A clear greeting with your store name gets more key presses. See the
  [call script guide](https://edesy.in/blog/cod-confirmation-call-script-hindi-english-2026).
- **Which orders to call.** Call rule conditions can skip low-value orders or target only the risky ones; see
  [call rules](https://edesy.in/cod-order-confirmation/call-rules).

## What it costs after the trial

| Plan | Price | Orders included |
|---|---|---|
| Pay-as-you-go | Rs 3 per confirmed order | None |
| Starter | Rs 999/month | 400 |
| Growth | Rs 2,999/month | 1,500 |
| Scale | Rs 7,999/month | 5,000 |

Prices exclude 18% GST. The [cost calculator](https://edesy.in/tools/cod-confirmation-call-cost-calculator) picks the cheapest plan
for your volume, and [per-order vs per-minute pricing](https://edesy.in/blog/cod-confirmation-call-cost-per-order-vs-per-minute-2026)
explains the maths.

[Start with 25 free orders at orders.edesy.in](https://orders.edesy.in)

## FAQ

### What exactly is free in the trial?

Your first 25 billable orders. An order is billable when at least one call to the customer connected, and its
retries are included. Orders where nobody ever picks up do not use up the trial.

### Do I need a card to start?

No. Sign-up needs no card, and every new Edesy account gets Rs 20 welcome credit. You do need business verification
(KYC) and a number to call from, as Indian telecom rules require.

### Are 25 orders enough to judge the results?

They are enough to hear the call, check that tags or statuses reach your store, and spot a problem such as many
unreachable customers. For a reliable cancel rate, keep running on Rs 3 pay-as-you-go until you have a few hundred
orders.

### What happens after the 25 free orders?

Each billable order costs Rs 3 on pay-as-you-go, or you move to a plan from Rs 999 a month for 400 orders. Prices
exclude 18% GST.

### Can I test without a Shopify or WooCommerce store?

Yes. Upload a CSV of COD orders (up to 5,000 rows) and add a call rule on the Orders API store that the upload
creates.

## Related reading

- [COD order confirmation](https://edesy.in/cod-order-confirmation)
- [COD confirmation pricing](https://edesy.in/cod-order-confirmation/pricing)
- [What is COD order confirmation?](https://edesy.in/blog/what-is-cod-order-confirmation-2026)
- [Prepaid discount vs COD fee vs confirmation](https://edesy.in/blog/prepaid-discount-vs-cod-fee-vs-confirmation-2026)