# Delivery-Day Calls with an AI Notifier

> How D2C brands use AI delivery-day calls to confirm the customer is home, cash or UPI is ready and the address is right before the rider arrives.

Source: https://edesy.in/blog/delivery-day-notifier-ai-calls-2026

**A 30-second call on delivery day, "your order arrives today, will you be home, is cash ready?", prevents
many failed delivery attempts.** Edesy's Delivery Notifier template does exactly that: it calls the
customer when the parcel is out for delivery, confirms availability, checks cash or UPI for COD orders,
and captures landmark or address fixes for the rider. It sits between two other calls: COD confirmation
before dispatch and NDR recovery after a failed attempt.

> **Try the Delivery Notifier template:** [Start free on Edesy](https://voice-agent.edesy.in/?utm_source=edesy.in&utm_medium=blog&utm_campaign=delivery-day-notifier-ai-calls-2026) — Rs 50 free credit, no demo needed.

## Three calls across the delivery journey

| Stage | Call | Goal |
|---|---|---|
| After order | [COD confirmation](https://edesy.in/blog/cod-confirmation-ai-call-vs-whatsapp-vs-ivr-2026) | Filter fake and accidental orders |
| Out for delivery | **Delivery-day notifier** | Make the first attempt succeed |
| After a failed attempt | [NDR recovery](https://edesy.in/blog/ndr-failed-delivery-recovery-ai-calls-2026) | Rescue the order for re-attempt |

## The delivery-day call

> Namaste {{name}} ji, {{store}} se automated call. Aapka {{product}} aaj deliver hoga. Kya aap aaj
> ghar par rahenge?
>
> - **Yes (COD):** "Delivery par {{amount}} rupaye cash ya UPI se dena hoga, theek hai?"
> - **Not home:** "Kya ghar par koi aur le sakta hai, ya kal ka time behtar rahega?"
> - **Address issue:** "Koi landmark bataiye, taaki rider aasani se pahunch sake."

**Capture:** available, payment ready, alternate receiver, preferred time, landmark.

## Languages

The template comes in Hindi, Telugu and Marathi with English, and the agent can speak Tamil, Bengali,
Gujarati, Kannada and other Indian languages. Match the delivery region.

## Connecting it

1. Your shipping aggregator or store marks orders "out for delivery".
2. A webhook or automation tool triggers the call with the customer's details. See
   [trigger calls from your app via API](https://edesy.in/blog/trigger-payment-reminder-calls-from-your-app-api-2026).
3. The outcome goes back: rider notes (landmark, time) or a reschedule request.
4. The rider sees the note before the attempt.

If you only need a yes or no ("press 1 if someone will be home, press 2 to reschedule"), a keypad
IVR call triggered from your order system does the job without an AI agent; see
[order status calls with IVR](https://edesy.in/ivr/use-cases/order-status).

## Rider-side calls too

The same platform can call riders and drivers to confirm shifts and pickups; see
[AI calls for logistics driver confirmations](https://edesy.in/blog/logistics-driver-confirmation-ai-calls-2026).

## Cost

On Edesy, calls cost **Rs 4-6 per started minute** depending on your prepaid top-up, with unanswered calls
free. Delivery-day calls usually finish in under a minute. Compare that with the cost of a failed attempt
and a possible RTO; the [COD and RTO calculator](https://edesy.in/tools/cod-rto-calculator) helps.

## Start with today's out-for-delivery list

[Create a free account](https://voice-agent.edesy.in/?utm_source=edesy.in&utm_medium=blog&utm_campaign=delivery-day-notifier-ai-calls-2026),
start from the Delivery Notifier template, and run it on one day's COD deliveries. For the business-wide
picture, read [what Indian businesses use AI voice agents for](https://edesy.in/blog/what-indian-businesses-use-ai-voice-agents-for-2026).

## Frequently Asked Questions

### What is an AI delivery notifier call?

A short automated call on the day of delivery that tells the customer their order is arriving, confirms they'll be available, checks cash or UPI is ready for COD, and captures address or landmark corrections, before the rider sets out.

### How is it different from COD confirmation?

COD confirmation happens right after the order, before dispatch, to filter out bad orders. The delivery-day call happens when the parcel is out for delivery, to make sure the attempt succeeds.

### Which languages does the delivery notifier support?

Edesy's Delivery Notifier template is available in Hindi, Telugu and Marathi with English, and the agent can speak other Indian languages such as Tamil, Bengali, Gujarati and Kannada.

### What happens if the customer won't be home?

The agent asks for a better time or an alternate person at the address, records it, and your system or the courier reschedules the attempt.

### How much does a delivery-day call cost?

On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up and unanswered calls are free. A delivery-day call usually finishes in under a minute.