# Turn Your FAQ or Brochure into a Phone Assistant

> Upload your FAQ, brochure or price list as a PDF, DOCX or web page, and an AI voice agent answers callers from it in Hindi, English or regional languages.

Source: https://edesy.in/blog/turn-faq-brochure-into-phone-assistant-2026

**If your team answers the same 20 questions on the phone every day, an AI voice agent can answer them
from your own FAQ, brochure or price list.** Upload the document (PDF, DOCX or TXT) or add your website
URL to the agent's knowledge base, and it answers callers in Hindi, English or a regional language,
connecting them to a person for anything the documents don't cover. Edesy includes an FAQ Assistant
template, with Hindi, Gujarati and Odia versions alongside English, as a starting point.

> **Upload your brochure and call it:** [Try Edesy free](https://voice-agent.edesy.in/?utm_source=edesy.in&utm_medium=blog&utm_campaign=turn-faq-brochure-into-phone-assistant-2026) — Rs 50 free credit, no demo needed.

## Who uses a FAQ phone assistant

| Business | Questions it answers |
|---|---|
| Coaching institutes and colleges | Courses, batches, fees, scholarships, timings |
| Clinics | Doctors, timings, services, fees, directions |
| Real estate projects | Configurations, sizes, amenities, possession, location |
| Retail and D2C | Store hours, returns, delivery areas, offers |
| Service businesses | Packages, service areas, how to book |

## How to set it up

1. **Collect your documents**: FAQ, brochure, price list, policies. Short and current beats long and old.
2. **Upload them** (PDF, DOCX, TXT) or add your website URL to the agent's knowledge base.
3. **Write short instructions**: who the agent is, which language to use, and what to do when it doesn't
   know.
4. **Add handoffs**: transfer to a person or take a message for anything outside the documents.
5. **Test with your real top 20 questions**, in the languages callers use.

## The rule that matters most

> If the answer is not in the documents, say you don't have that information and offer to connect the
> caller to our team. Never guess prices, fees, dates or policies.

An agent that guesses one wrong fee does more damage than one that says "let me connect you".

## Prepare documents for voice

- **Put facts in plain sentences**: "Class 11 batch fee is Rs 45,000 per year", not a complex table.
- **Remove old prices and past offers.**
- **Spell out abbreviations** the way they should be spoken; see
  [pronunciation of numbers and acronyms](https://edesy.in/blog/ai-voice-agent-pronunciation-numbers-acronyms-india-2026).
- **One topic per section**, so answers stay short.

## Keep answers short

A phone answer should be one or two sentences, then a question: "Kya main aapke liye demo class book
kar doon?" Long readings of brochure paragraphs lose callers. See
[designing AI calls that work in 30 seconds](https://edesy.in/blog/designing-short-ai-calls-30-seconds-2026).

## Combine with booking

The same agent that answers questions can book: a demo class, a site visit, an appointment, in Google
Calendar or Cal.com, with a WhatsApp confirmation. See
[AI calls for coaching institutes](https://edesy.in/blog/coaching-institute-ai-calls-enquiry-demo-fees-2026).

## Knowledge base or fine-tuning?

For business FAQs, a knowledge base is simpler, cheaper and easier to update than training a model.
Background: [knowledge base vs fine-tuning for voice AI](https://edesy.in/blog/knowledge-base-vs-fine-tuning-voice-ai-2026).

## Cost

On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up. Most FAQ calls take one
to two minutes.

## Try it

[Create a free account](https://voice-agent.edesy.in/?utm_source=edesy.in&utm_medium=blog&utm_campaign=turn-faq-brochure-into-phone-assistant-2026),
start from the FAQ Assistant template, upload your brochure and ask it your top five questions.

## Frequently Asked Questions

### Can an AI voice agent answer questions from my brochure?

Yes. Upload your FAQ, brochure, price list or policy document as a PDF, DOCX or TXT file, or add your website URL, to the agent's knowledge base. The agent answers callers' questions from that content and says so when something isn't covered.

### Which file types are supported?

On Edesy you can upload PDF, DOCX and TXT files, or crawl a website URL. Native connectors to tools like Notion or Confluence are not available; export those pages as files instead.

### What if the caller asks something not in the documents?

The agent should say it doesn't have that information and offer to connect the caller to a person or take a message. Tell it never to guess prices, policies or dates.

### Can it answer in Hindi if my brochure is in English?

Yes. The agent can answer in Hindi, Hinglish or a regional language from an English document. Check product names, prices and numbers in test calls.

### What kind of businesses use a FAQ phone assistant?

Coaching institutes and colleges (courses, fees, batches), clinics (timings, services), real estate projects (amenities, sizes), retailers (store hours, returns) and service businesses (packages, areas served).