Integrate WhatsApp Business with Zoho CRM for seamless communication
Zoho CRM's WhatsApp integration enables businesses to send and receive WhatsApp messages directly from Zoho CRM, with conversations logged to contact records and automation via Zoho workflows.
Key reasons to integrate these platforms
Zoho ecosystem includes multiple WhatsApp options
Direct messaging from CRM interface
Automated notifications and reminders
Complete conversation history on records
What you get when you connect Zoho CRM and WhatsApp
Send WhatsApp from Zoho CRM interface
Trigger WhatsApp at process stages
WhatsApp via Zoho's messaging platform
Workflow-triggered WhatsApp messages
Step-by-step guide to connecting the platforms
Real scenarios where this integration drives results
Notify customers when deals move to new stages
Send WhatsApp payment reminders from Zoho
Update customers on ticket status via WhatsApp
Integration specifications
Connection Type
Native or Zoho Flow integration
Sync Frequency
Real-time
Data Flow
Bi-directional
Authentication
Zoho OAuth, WhatsApp Business API
Enhance Zoho CRM WhatsApp with AI automation.
AI chatbot on WhatsApp
Automatic Zoho record updates
Lead qualification via chat
24/7 automated responses
Our AI products enhance this integration with intelligent automation.