# Call From the Browser

> Call customers from your computer in Edesy Phone - headset setup, the dialler, mute, hold, keypad tones, call quality, keyboard shortcuts and what to do when a call fails.

Source: https://edesy.in/docs/business-phone/calling/call-from-browser

On the **Phone** page you can call any number from your computer with your business number as the caller ID. Use a headset for the best sound; the laptop mic and speakers work too.

## Before your first call

1. Allow microphone access when the browser asks.
2. Open **audio settings** on the Phone page. Pick your microphone and speaker, watch the mic level meter move as you speak, and play the speaker test. Your choices are remembered on this browser; a new microphone applies from the next call.
3. Make sure the dialler is set to **Internet call**.

## Make a call

1. Type or paste the number. Indian numbers can be entered without `+91`.
2. Check the **From** number (see [Caller ID](https://edesy.in/docs/business-phone/calling/caller-id)).
3. Read the rate shown under the dialler, then press **Call** (or Enter).

You hear the real ringback tone and any operator announcement from the network before the call is answered.

## During the call

| Control | What it does |
|---|---|
| Mute | Turns your mic off; the call stays connected |
| Hold | The other person hears silence until you press Resume |
| Keypad | Sends keypad tones, for example to get through another company's IVR menu |
| Quality meter | Shows the connection quality, and a notice if the call is reconnecting |
| Hang up | Ends the call |

The call keeps going while you move between pages in the portal. A call bar at the top lets you control it from anywhere. Keep the tab open, and on a phone keep the screen on.

## Keyboard shortcuts

| Key | Action |
|---|---|
| 0-9, *, #, + | Type the number, or send keypad tones during a call |
| Backspace | Delete a digit (Shift+Backspace clears) |
| Enter | Call |
| Esc | Hang up (press twice during a call) |
| M | Mute or unmute |
| ? | Show the shortcuts |

Shortcuts work when no text box is focused.

## After the call

A short summary shows the duration and an estimate of the cost. If recording is on for your workspace, the recording appears in recent calls shortly. See [Call History and Recordings](https://edesy.in/docs/business-phone/manage/recordings-and-history).

## International numbers

Calls outside India are blocked unless an admin turns on **International calls** in Settings.

## If a call won't connect

- **No audio or one-way audio:** check the mic permission and audio settings, and try a headset. Some office firewalls and VPNs block real-time audio; test from another network.
- **Call drops on a phone:** phones pause browser audio when the screen locks. Use [call via my phone](https://edesy.in/docs/business-phone/calling/call-via-my-phone) instead.
- **"Add credit" message:** top up your wallet. See [Billing and Rates](https://edesy.in/docs/business-phone/getting-started/billing).
- **Outgoing calls are off:** an admin has turned off outgoing calls for the workspace in Settings.