# Caller ID

> Choose which business number your Edesy Phone calls come from - the workspace default, a backup number, and letting team members pick their own caller ID.

Source: https://edesy.in/docs/business-phone/calling/caller-id

Every call from Edesy Phone shows one of your workspace's business numbers to the customer, whether you call from the browser or [via your phone](https://edesy.in/docs/business-phone/calling/call-via-my-phone). Your personal mobile is never shown.

## Workspace settings (owners and admins)

Open **Settings**. Owners and admins see a workspace calling card with:

| Setting | What it does |
|---|---|
| Number to call from by default | The caller ID everyone uses unless they are allowed to choose |
| Backup number | Used when the default number can't make calls for a while |
| Team members can choose which number they call from | Off: everyone calls from the default number. On: members get a caller-ID picker |
| Outgoing calls | Turn off to stop everyone in the workspace from calling |
| International calls | Allow calls to numbers outside India (browser calls only) |

## Picking a number on the Phone page

When choosing is allowed and the workspace has more than one number, the dialler shows a **From** picker. Pick the number for this call. You can save a number as **your default**; it is marked with a star.

Numbers that can't place calls right now are listed separately so you can see why.

## Tips

- Use one number per team or campaign, so customers recognise who is calling and call-backs reach the right place.
- Call back from the same number the customer called. **Call again** in the history uses the number the earlier call used.
- Your business name from KYC may be shown to customers when you call.