# Edesy Collect

> How Edesy Collect works - automated payment-reminder voice calls in India with a per-debtor retry ladder, caller-ID rotation from a small number pool, attempt caps, calling hours and stop-on-payment.

Source: https://edesy.in/docs/collect

Edesy Collect places automated payment-reminder calls to your debtors. You upload debtors with their due date and amount, write one reminder message, and Collect calls each person inside calling hours, retries on a capped ladder, rotates the caller ID across a small pool of your numbers, and stops calling a debtor as soon as you mark them paid.

> **Ready to start?** Sign in at [collect.edesy.in](https://collect.edesy.in), complete KYC and pick a plan. See the [Quick Start](https://edesy.in/docs/collect/getting-started/quick-start).

## How it works

1. **Complete KYC and choose a plan.** Uploading debtors and starting a campaign both need an approved KYC. Plans are paid monthly by Razorpay auto-pay. See [Plans and Pricing](https://edesy.in/docs/collect/getting-started/plans-and-pricing).
2. **Set up a number pool.** Buy or add 2 to 4 caller-ID numbers and pick a rotation strategy. See [Number Pools and Rotation](https://edesy.in/docs/collect/numbers/number-pools-and-rotation).
3. **Create a reminder campaign** with a fallback caller ID, the pool, and attempt caps. See [Schedules, Caps and Calling Hours](https://edesy.in/docs/collect/campaigns/schedules-caps-and-calling-hours).
4. **Save the reminder message.** It is rendered to audio once and replayed on every call. See [Reminder Message and Voice](https://edesy.in/docs/collect/campaigns/reminder-message-and-voice).
5. **Upload debtors** as `phone,name,due_date,amount` lines or through the API. See [Upload Debtors](https://edesy.in/docs/collect/campaigns/upload-debtors-csv).
6. **Start the campaign.** Each debtor's first call is at the next calling-window open; later attempts follow the gap and daily cap you set. See [Start a Campaign](https://edesy.in/docs/collect/campaigns/start-a-campaign).
7. **Stop on payment.** Mark a debtor paid, promised or stopped in the portal, through the API, or from your payment system with the [payment webhook](https://edesy.in/docs/collect/payments/payment-webhook-razorpay).

## At a glance

| Item | Detail |
|---|---|
| Portal | [collect.edesy.in](https://collect.edesy.in), one Edesy login |
| Message | One text message per campaign, rendered to audio once (optional voice ID) |
| Debtor fields | `phone`, `name`, `due_date` (YYYY-MM-DD), `amount` |
| Attempts | Default 6 total, 2 per day, 180 minutes apart |
| Hard limits | At most 3 attempts per debtor per day, at least 60 minutes between attempts |
| Calling hours | Default 09:00 to 20:00 IST; never before 09:00 or after 21:00 |
| Caller IDs | Number pool of 2 to 4 recommended, 6 maximum; each retry uses a number that debtor has not been called from |
| Rotation | Round robin, least recently used, or sticky then rotate |
| Stop rules | Paid, promised or stopped (any non-pending status); optional stop after the first answered call |
| Do-not-call | Numbers on your DNC list are stored but never dialled |
| KYC | Required to upload debtors and to start a campaign |
| Plans | Starter Rs 1,499, Growth Rs 3,499, Scale Rs 10,499 a month (excl. 18% GST) |
| API | `https://voice-api.edesy.in/v1/collect`, Bearer API key |

## What Collect does not do today

- It plays one message per campaign. Per-debtor text (reading out each person's amount or date) is not available yet.
- Reminders start from upload, inside calling hours. Scheduling by due-date offset (for example 3 days before the due date) is not available yet.
- It does not talk to the debtor or take a payment on the call. It plays the reminder; you record payment status.
- Collect does not receive your Razorpay payment events by itself. Your server forwards them to the [payment webhook](https://edesy.in/docs/collect/payments/payment-webhook-razorpay).

## FAQ

**What is Edesy Collect?**
An automated voice-call service for payment and EMI reminders. It calls each debtor with your recorded-style reminder message, retries on a capped schedule inside calling hours, rotates caller IDs, and stops once the debtor is marked paid.

**Do I need KYC?**
Yes. Collect calls third parties, so uploading debtors and starting a campaign both return `403 KYC_NOT_APPROVED` until your KYC is approved. Review usually takes about 24 hours.

**How much does it cost?**
Plans start at Rs 1,499 a month, which includes one caller-ID number and roughly 1,000 connected calls. Unanswered calls are free. Prices exclude 18% GST. See [Plans and Pricing](https://edesy.in/docs/collect/getting-started/plans-and-pricing).

**Why rotate caller IDs?**
A debtor who has blocked or ignores one number can still be reached from another. Collect gives each retry to a debtor a number that debtor has not seen yet, and keeps pools small so the set is less likely to be spam-flagged.

**Can Collect call at night?**
No. Calling hours are clamped to 09:00 to 21:00 IST on the server, whatever you request. The default window is 09:00 to 20:00.

**How do I stop calls when someone pays?**
Click Paid in the portal, call `POST /v1/collect/contacts/:id/paid`, or send `POST /v1/collect/webhooks/payment` from your payment system. See [Mark Paid, Promised or Stopped](https://edesy.in/docs/collect/payments/mark-paid-promised-stopped).

**Does it support Hindi?**
The message is spoken as you write it by the chosen voice. Pick a voice that suits your debtors' language and test with a short campaign to your own number first.

**Is there an API?**
Yes. Every portal action is an endpoint under `https://voice-api.edesy.in/v1/collect`. See the [API overview](https://edesy.in/docs/collect/api).

## Next steps

- [Quick Start](https://edesy.in/docs/collect/getting-started/quick-start)
- [Plans and Pricing](https://edesy.in/docs/collect/getting-started/plans-and-pricing)
- [API overview](https://edesy.in/docs/collect/api)