# Blind and Warm Transfers

> How contact-center agents transfer calls from the browser - blind transfer straight away, or warm transfer after consulting the target.

Source: https://edesy.in/docs/contact-center/agents/transfers

Agents transfer live calls from the agent desktop in two ways. A blind transfer sends the caller straight to the target and ends the agent's call. A warm transfer holds the caller while the agent briefs the target, then connects them. The target can be a phone number or another agent.

## Facts

| Type | What happens | Caller experience |
|---|---|---|
| Blind | The caller is sent to the target immediately; the agent's call ends | Connected to the target |
| Warm | Caller on hold, agent consults the target, then *Complete transfer* | On hold during the consult |
| Cancel warm | Agent drops the consult and resumes the caller | Back with the original agent |

## How to transfer

1. **Press *Transfer*** during a call.
2. **Enter the target**: a phone number or an agent.
3. **Choose:**
   - **Blind**: transfer immediately without consulting.
   - **Warm**: consult the target before completing.
4. **For a warm transfer,** the desktop shows "Consulting ... caller is on hold." Talk to the target, then press **Complete transfer** to connect them, or **Cancel** to return to the caller.

## FAQ

### What happens to my call after a blind transfer?
It ends. The disposition dialog opens so you can wrap up.

### Does the caller hear the consult in a warm transfer?
No. The caller is on hold while you consult.

### Can I cancel a warm transfer?
Yes. *Cancel* drops the consult call and resumes your call with the caller.

### Can I transfer to another queue?
Transfer to the queue's phone number. The caller then waits in that queue.

### Are transfers counted in reports?
Not yet. Reports list transfers as "not recorded".

### Can I transfer during a dialer call?
Yes. Dialer calls bridged to an agent use the same desktop controls, including blind and warm transfer.