# Activity Log and Retries

> How Edesy makes sure every call reaches LeadSquared or Zoho CRM - the Activity tab, automatic retries for about an hour, Send again, reconnect emails, and waiting through rate limits.

Source: https://edesy.in/docs/crm-integrations/manage/activity-log-and-retries

Every write to your CRM (a call log, a popup, a late recording) is a job you can see on the connection's **Activity** tab. If the CRM is down or refuses a write, the call waits and is sent again, so a CRM outage doesn't lose calls.

## What happens when a write fails

| Situation | What Edesy does |
|---|---|
| The CRM is down, times out or answers with a temporary error | Retries automatically: after 10 s, 30 s, 2 min, 10 min and 30 min, six attempts in all (about an hour) |
| The CRM rejects the write for good, for example an invalid field | Stops and marks the job failed, with the CRM's reason |
| The CRM stops accepting the connection (password change, access revoked, keys rotated) | Marks the connection **Reconnect needed** and emails the workspace owner. Calls keep waiting for up to 3 days and are logged once you reconnect |
| LeadSquared's rate limit is reached | Waits a few seconds and sends it then. Waiting doesn't use up retry attempts |

Calls you place from the CRM still go through while a connection waits to be reconnected; only their logs wait.

## The Activity tab

For each job you see the call, the kind of write, its status, how many attempts were made, the CRM's response code and the last error. Failed jobs have a **Send again** button, which sends the job now with a fresh set of attempts.

## A call is missing from the CRM

1. Open the **Activity** tab and find the call.
2. If it failed, read the CRM's reason, fix it (for example a missing field or permission) and click **Send again**.
3. If the connection shows **Reconnect needed**, reconnect it. Waiting calls are logged straight after.
4. If the call isn't listed, check that it was on a forwarding number or placed from the CRM. Other calls aren't sent to CRM connectors.

## Related

- [Map Your Users](https://edesy.in/docs/crm-integrations/manage/user-mapping)
- [LeadSquared](https://edesy.in/docs/crm-integrations/connectors/leadsquared)
- [Zoho CRM](https://edesy.in/docs/crm-integrations/connectors/zoho-crm)