# Map Your Users

> Map each LeadSquared or Zoho CRM user to the phone they answer calls on, so Edesy knows whose phone to ring for click-to-call and who owns each logged call.

Source: https://edesy.in/docs/crm-integrations/manage/user-mapping

A mapping links one CRM user to the phone they answer calls on. Edesy uses it for three things:

| Use | What the mapping decides |
|---|---|
| Click-to-call | Whose phone rings first when that user clicks to call |
| Call ownership | Which CRM user owns the logged call (the phone that answered or placed it) |
| Lead-owner routing (LeadSquared) | Only mapped owners are rung first; an unmapped number is never dialled |

## Add a mapping

Open the connection in **Settings → CRM integrations** and go to the **Users** tab.

- **Zoho CRM:** pick a Zoho user and enter their phone.
- **LeadSquared without API keys:** add each user by their LeadSquared email and enter their phone.
- **LeadSquared with API keys:** pick users from a list of your LeadSquared users.

## Rules

- One phone belongs to one user. A phone already mapped to someone else can't be mapped again.
- Use Indian numbers (+91).
- Unmapped calls are still logged, just without an owner.
- Map everyone who clicks to call. If the click doesn't name a mapped user, Edesy can only ring the agent number the CRM sends, if any.

## When someone leaves

Unmap them on the Users tab, or map their phone to whoever takes over. Their past calls stay logged in the CRM.

## Related

- [LeadSquared](https://edesy.in/docs/crm-integrations/connectors/leadsquared)
- [Zoho CRM](https://edesy.in/docs/crm-integrations/connectors/zoho-crm)
- [Activity Log and Retries](https://edesy.in/docs/crm-integrations/manage/activity-log-and-retries)