# Call a Lead with an AI Voice Agent

> Call any Edesy CRM contact with an AI voice agent from the contact page. Pick the agent, start the call, and the agent greets the lead by name and has the conversation for you.

Source: https://edesy.in/docs/crm/voice-agent/call-a-lead

Once a [voice agent is connected](https://edesy.in/docs/crm/voice-agent/connect), you can call any contact that has a phone number. An AI agent places the call, talks to the lead in the agent's language and logs the call on the contact.

## Start a call

1. Open the contact in Edesy CRM.
2. On the **Activity** tab, choose **Calls**.
3. Click **Make Call**. The **Initiate Voice Call** window shows the contact's phone number.
4. Under **Select Agent**, pick the voice agent that should make the call. Each agent is listed with its language.
5. Click **Start Call**.

The CRM confirms with "Call initiated successfully" and the call ID. The call appears in the contact's call history straight away, marked in progress. When call results are connected, it updates with the outcome once the call ends; see [Call outcomes](https://edesy.in/docs/crm/voice-agent/call-outcomes).

**Tip:** the **Calls** filter only appears once a contact has at least one call. For a contact you've never called, add `?view=calls` to the end of the contact page's address to open it.

## What the agent knows about the lead

The CRM sends these details with every call, so your agent's prompt and greeting can use them as variables:

| Variable | Value |
|---|---|
| `{{customer_name}}` | The contact's full name, or "Customer" if it has none |
| `{{first_name}}` | First name |
| `{{last_name}}` | Last name |
| `{{email}}` | Email address |
| `{{contact_id}}` | The CRM contact's ID |

For example, a greeting of `Hi {{first_name}}, this is Priya from Acme Realty` becomes "Hi Rahul, this is Priya from Acme Realty". More on variables: [Variables & Templates](https://edesy.in/docs/voice-agent/features/variables).

## Which number it calls from

The call goes out from the phone number set up for that agent or its voice agent workspace, through the same provider as your other calls. Set this in the voice agent app; see [phone numbers](https://edesy.in/docs/voice-agent/phone-numbers).

## If the call doesn't start

| Message | Fix |
|---|---|
| Voice integration not configured | Connect a voice agent first: [Connect a voice agent](https://edesy.in/docs/crm/voice-agent/connect) |
| Contact has no phone number | Add a phone number to the contact |
| Please select an agent | Choose an agent under **Select Agent** |
| No agents in the **Select Agent** list | The key has no `agents:read` scope, or the voice agent workspace has no agents yet |

Any other error comes from the voice agent workspace, for example a calling window or credit limit. Check it in the voice agent app.

## After the call

See [Call outcomes](https://edesy.in/docs/crm/voice-agent/call-outcomes) for what comes back to the contact and how the lead's status changes.