# Night Mode

> How Edesy OnCall alert calls work between 21:00 and 09:00 IST - when the workspace calling window applies, alerts still go out as a plain spoken call without press 1 - and how to enable 24x7 alert calls.

Source: https://edesy.in/docs/oncall/alerts/night-mode

Outages don't wait for office hours, so **OnCall always places the alert call**, day or night. What changes at night is whether the call has the press 1 menu.

## How it works

Edesy workspaces have a standard calling window of **09:00 to 21:00 IST** for interactive calls. Between **21:00 and 09:00 IST**, if that window applies to your workspace:

1. OnCall still calls the contact.
2. The call is a **plain spoken alert** without the menu: "This is an alert from *your organisation*. *Monitor* is down since *time*. ... Please open Edesy OnCall to acknowledge this alert."
3. Pressing 1 does nothing on this call. Acknowledge from the **email link** or the **Incidents** page instead.
4. Until someone acknowledges, the escalation policy carries on and calls the next step.

The portal then shows a banner: **"Night-time alerts can't be acknowledged."**

## Enable 24x7 alert calls

To get the press 1 menu at night too, use the link in the banner (or contact Edesy support) and ask us to **enable 24x7 alert calls for your workspace**. Once enabled, night-time alert calls are the same as daytime ones, and the banner goes away after the next night-time call.

## Make sure night calls are answered

- Save the caller ID as "Edesy alert" on every on-call phone.
- Allow it through Do Not Disturb or Bedtime mode.
- Add email to the first step of your policy, so the acknowledge link is there when the call can't take a keypress.
- Keep a second step: if the first person sleeps through the call, the next person is called.

## FAQ

**Will OnCall skip alerts at night?**
No. Alert calls go out at any hour. Only the press 1 menu depends on the calling window.

**How do I acknowledge a night-time call without press 1?**
Use the Acknowledge button in the alert email or on the Incidents page at [oncall.edesy.in](https://oncall.edesy.in).

**How are night-time calls billed?**
Like any alert call: per minute from your Edesy wallet. See [Plans and Billing](https://edesy.in/docs/oncall/getting-started/plans-and-billing).