# Plans and Billing

> Edesy OnCall plans - Free Rs 0 (3 monitors), Starter Rs 499/month (20) and Pro Rs 1,499/month (100) - what each plan limits, how alert calls are billed per minute from your Edesy wallet, and how to change plans.

Source: https://edesy.in/docs/oncall/getting-started/plans-and-billing

An OnCall plan sets three limits: how many monitors you can have, how often they can be checked, and how many contacts you can add. Alert calls are billed separately, per minute, from your Edesy wallet.

## Plans

| Plan | Price | Monitors | Fastest check | Contacts |
|---|---|---|---|---|
| **Free** | Rs 0 | 3 | Every 5 minutes | 2 |
| **Starter** | Rs 499 / month | 20 | Every 60 seconds | 5 |
| **Pro** | Rs 1,499 / month | 100 | Every 30 seconds | 25 |

Prices exclude 18% GST. Every plan has all monitor types, alert webhooks, escalation policies, English and Hindi calls, and email alerts.

"Fastest check" is the shortest interval you can set on an HTTP, keyword, TCP or heartbeat monitor. Alert webhook monitors have no interval: they react when your tool sends an alert.

## Changing your plan

Plans are assigned by the Edesy team; there is no checkout inside OnCall. To move to Starter or Pro, email support or message us on WhatsApp from the **Plan** page in the portal. The Plan page also shows your current usage: monitors, contacts and alert calls this month.

## Alert call charges

- Alert calls, verification calls and test calls are **billed per minute** from your Edesy voice app wallet, at your workspace's call rate.
- Emails are not charged.
- Keep the wallet topped up. When the balance is low, the portal shows a **Low balance** banner with an **Add funds** link. If the wallet is empty, alert calls can't be placed, and the incident timeline shows "Edesy wallet balance too low".
- New Edesy accounts get **Rs 20 welcome credit**, with no card needed.

## Plan limit errors

When you go over a limit, the portal (and the API behind it) answers `403` with the code `plan_limit` and a message such as:

| Action | Message |
|---|---|
| Add a 4th monitor on Free | "Your Free plan allows 3 monitors" |
| Add a 3rd contact on Free | "Your Free plan allows 2 contacts" |
| Set a 60-second interval on Free | "Your plan checks at most every 300 seconds" |

## FAQ

**Is the Free plan really free?**
Yes, the plan is Rs 0. You still pay per minute for the alert calls themselves, from your wallet.

**Can I buy Starter or Pro in the app?**
Not yet. Contact Edesy support and we assign the plan to your workspace.

**Are emails charged?**
No. Only calls are billed, per minute, from your wallet.

**What happens if my wallet runs out during an outage?**
Alert calls fail and OnCall falls back to email for contacts who have an email address. Top up to restore calls.