# Quick Start

> Set up Edesy OnCall in about ten minutes - connect your Edesy workspace and caller ID, add and verify contacts, create an escalation policy and your first monitor, then place a test alert call.

Source: https://edesy.in/docs/oncall/getting-started/quick-start

This guide takes you from sign-in to your first test alert call. You need an Edesy account with at least one phone number in the workspace and a little wallet balance.

## 1. Sign in

Open [oncall.edesy.in](https://oncall.edesy.in) and sign in with your Edesy login. OnCall uses the same workspace, numbers and wallet as the Edesy voice app.

## 2. Connect OnCall (Setup)

Go to **Setup** and fill in two fields:

| Field | What it does |
|---|---|
| **Call alerts from** | The caller ID for every alert call: one of the numbers in your workspace |
| **Organisation name** | Spoken at the start of every alert: "This is an alert from *your organisation*..." |

Press **Connect**. OnCall then:

- creates an API key named **Edesy OnCall** in your workspace, and
- adds the alert call flows (English and Hindi) to your IVR Studio, named **"Edesy OnCall alert - do not edit"**. Leave them as they are; they carry the press 1 / press 2 menu.

If your workspace has no number yet, Setup shows **Buy a number**. Buy one in the Edesy voice app, then come back and press **I've bought one, check again**.

If alert calls ever stop working (for example, someone deleted the API key in the voice app), use **Re-run setup**. It reuses the key and flows when they still work.

> **Tip:** ask everyone on call to save the caller ID in their phone as "Edesy alert" and allow it through Do Not Disturb, so they pick up at night.

## 3. Add and verify contacts

Go to **Contacts** and add each person: name, phone, email and the language of their alert calls (English or Hindi). Then press **Verify**: we call the number and read out a 4-digit code, which you type in. Unverified phones are skipped for alert calls. See [Contacts and Verification](https://edesy.in/docs/oncall/alerts/contacts-and-verification).

## 4. Create an escalation policy

Go to **Policies** and create a policy, for example:

| Step | Wait | Contacts | Channels |
|---|---|---|---|
| 1 | 0 min | Primary engineer | Call + email |
| 2 | 5 min | Team lead | Call |
| 3 | 10 min | Founder | Call + email |

Put at least two people in it: the second step catches a phone left on silent. See [Escalation Policies](https://edesy.in/docs/oncall/alerts/escalation-policies).

## 5. Add your first monitor

Go to **Monitors → New** and pick a type:

- **HTTP** or **Keyword** for a website or API. See [HTTP and Keyword](https://edesy.in/docs/oncall/monitors/http-and-keyword).
- **TCP** for a database, mail server or any open port. See [TCP Port](https://edesy.in/docs/oncall/monitors/tcp).
- **Heartbeat** for cron jobs, backups and workers. See [Cron Heartbeat](https://edesy.in/docs/oncall/monitors/heartbeat).
- **Alert webhook** to receive alerts from Alertmanager, Grafana, Uptime Kuma or your own scripts. See [Generic JSON](https://edesy.in/docs/oncall/ingest/generic-json).

Choose the escalation policy for the monitor. A monitor without a policy opens incidents but pages nobody.

## 6. Send a test call

On the Contacts page, press **Test** next to a contact. They get a real alert call for "Test monitor" with the press 1 menu, so the first real alert is not a surprise. Test calls are billed like alert calls.

## FAQ

**Do I need an Edesy number before I start?**
Yes. Connect needs a number in your workspace to use as the caller ID.

**Can I change the caller ID later?**
Yes. Change it in Setup at any time; it must be a number in the same workspace.

**Can I edit the "Edesy OnCall alert" flow in IVR Studio?**
Don't. OnCall relies on it for the press 1 / press 2 menu. If it goes missing, OnCall recreates it.

**What does the Free plan include?**
3 monitors, checks every 5 minutes at the fastest, and 2 contacts. See [Plans and Billing](https://edesy.in/docs/oncall/getting-started/plans-and-billing).