# Paid Calls

> How Edesy Paid Calls works - callers pay on a hosted payment page through your own Razorpay account, then call your Edesy number or get an automatic callback. Unpaid callers are refused. No Edesy fee on payments; talk time Rs 1.00/min.

Source: https://edesy.in/docs/paid-calls

Paid Calls puts a payment step in front of a phone line. A caller opens your payment page, picks a package (a price for a number of minutes) and pays with UPI or card in Razorpay Checkout on **your own Razorpay account**. Your Edesy number then connects them to your phone for the minutes they paid for, either when they call in or with an automatic callback. Anyone without a valid payment is refused before the call is answered.

> **Ready to start?** Open [forwarding.edesy.in/dashboard/paid-calls](https://forwarding.edesy.in/dashboard/paid-calls). You need a Razorpay account and a forwarding number; setup takes about 5 minutes. New accounts get Rs 20 welcome credit.

## How it works

1. **Pick the number callers will dial.** Paid calls run on an Edesy number with a forwarding rule to your phone. Buying a number needs KYC, usually reviewed in about 24 hours.
2. **Connect your Razorpay account** with its Key ID and Key Secret. See [Connect Razorpay](https://edesy.in/docs/paid-calls/getting-started/connect-razorpay).
3. **Set your packages and validity.** The default is Rs 20 for 3 minutes, valid for 24 hours. See [Packages and Validity](https://edesy.in/docs/paid-calls/calls/packages-and-validity).
4. **Publish your payment page** at `forwarding.edesy.in/p/<your-name>`. See [Create a Payment Page](https://edesy.in/docs/paid-calls/getting-started/create-a-payment-page).
5. **Choose how callers connect:** call-in, automatic callback, or both. See [Call-in vs Callback](https://edesy.in/docs/paid-calls/calls/call-in-vs-callback).
6. **Turn paid calls on.** From then on, only callers who paid are connected.

## At a glance

| Item | Detail |
|---|---|
| Portal | [forwarding.edesy.in/dashboard/paid-calls](https://forwarding.edesy.in/dashboard/paid-calls) |
| Payments | Your own Razorpay account; money is settled to you by Razorpay |
| Edesy fee on payments | Rs 0 |
| Talk time | Rs 1.00/min from your Edesy wallet, rounded up to whole minutes, capped at the package length |
| Packages | Amount to minutes; default Rs 20 for 3 minutes; calls up to 4 hours |
| Validity | 1 to 720 hours after payment (default 24) |
| Unpaid callers | Refused without the call being answered; optional spoken message |
| Delivery | Call-in, automatic callback, or both (new setups: both) |
| PIN | Optional 4-digit PIN for calling from another phone |
| Page languages | English and Hindi |
| Prices | Exclude 18% GST |

## What Paid Calls does not do

- Edesy does not collect, hold, settle or refund your callers' money. It goes to your Razorpay account, and refunds are made there. See [Refunds and Disputes](https://edesy.in/docs/paid-calls/payments/refunds-and-disputes).
- Razorpay is the only gateway. There is no one-click Razorpay connect yet: you paste your API keys.
- It is not built for medical, legal or emergency services.
- Each payment buys one call. There are no group calls or calendar bookings.

## FAQ

**What does Paid Calls cost?**
Rs 0 on payments, Rs 1.00 per minute of talk time and the number rental. See [Billing](https://edesy.in/docs/paid-calls/payments/billing) and [Paid Calls pricing](https://edesy.in/paid-calls/pricing).

**What happens to a caller who hasn't paid?**
The call is refused before it is answered, so nobody is charged call minutes. By default they hear a short message asking them to pay with the same mobile number and call again.

**What if I miss a paid call?**
A payment is used only when you answer. If you miss it, it stays valid until its validity runs out, and the caller can try again.