# Call-in vs Callback

> Choose how paid callers connect - they call your Edesy number, they get an automatic callback that rings you first with a whisper, or both. Callback delay, tries, retry gaps and retrying the caller.

Source: https://edesy.in/docs/paid-calls/calls/call-in-vs-callback

After paying, a caller can be connected in two ways. You choose one, or both, in the number's settings under **How callers connect**. New setups use **both**.

| Mode | What happens |
|---|---|
| Call-in | The caller dials your Edesy number from the mobile they paid with. It rings your phone and connects only if they have a valid payment. |
| Callback | After payment, Edesy rings **you** first, then the caller, and connects you. |
| Both | A callback is placed, and the caller can also dial in. |

Both modes bill talk time the same way: Rs 1.00 a minute, capped at the package length.

## How a callback runs

1. The caller pays. Their success screen shows the callback's progress.
2. Edesy waits the **callback delay**, then rings your phone.
3. If **seller whisper** is on, you hear "Paid call, N minutes. Connecting you now." The caller's number isn't read out.
4. Once you answer, the caller is dialled and you are connected.
5. If you or the caller don't answer, it tries again after the retry gap, up to the number of tries you set.

## Callback settings

| Setting | Range | Default |
|---|---|---|
| Call back after | 0 to 600 seconds | 30 seconds |
| Tries before giving up | 1 to 5 | 3 |
| If I miss it, retry after | 1 to 60 minutes | 5 minutes |
| If the caller misses it, retry after | 1 to 60 minutes | 3 minutes |
| Call the caller again if they don't pick up | On or off | On |
| Seller whisper | On or off | On |

With **call the caller again** off, the callback is marked missed after the caller's first miss. A missed call from your side is still retried, and the caller can still call in when the mode allows it.

## Things to know

- A callback needs balance in your Edesy wallet. With an empty wallet it can't be placed.
- Payments from the same caller that are waiting for a callback are merged into one call.
- Callbacks are recorded by default, without a spoken notice. Mention recording on your page.
- A payment is used only when the call connects. A callback that never connects leaves the payment valid.

## Which to choose

| Choose | When |
|---|---|
| Call-in | You want callers to ring when it suits them, inside your hours |
| Callback | You want calls to start right after payment, and callers not to dial again |
| Both | You want the callback, with call-in as a fallback (the default) |

## FAQ

**Who is rung first in a callback?**
You are. The caller is dialled only after you answer, so they never wait on a ringing line.

**Does a callback cost more?**
No. Talk time is billed at the forwarding rate, Rs 1.00 a minute, the same as call-in.