# Packages and Validity

> Set Paid Calls packages (a price for a number of minutes), how long a payment stays valid (1 to 720 hours), the 4-hour call limit, and what happens when a call is missed or the time runs out.

Source: https://edesy.in/docs/paid-calls/calls/packages-and-validity

A **package** maps an amount to talk time: for example Rs 20 for 3 minutes, which is the default. You can offer several packages on one number, and callers pick one on your page.

## Settings

| Setting | Range | Default |
|---|---|---|
| Package amount | Any amount in rupees | Rs 20 |
| Call length | Minutes per package; longest call 4 hours | 3 minutes |
| Use within (validity) | 1 to 720 hours after payment | 24 hours |

If you also sell through your own Razorpay Payment Page, each package amount must match the amount on that page exactly. A payment of any other amount is ignored, so other Razorpay sales never become calls.

## How a payment is used

- A payment becomes one paid call for the mobile number the caller entered.
- It is used up **only when you answer**. If you miss the call, or the callback doesn't connect, it stays valid until the validity runs out and the caller can try again.
- The call is ended when the package's minutes are used.
- After the validity passes, an unused payment no longer lets the caller through. Refunds are handled in your Razorpay account; see [Refunds and Disputes](https://edesy.in/docs/paid-calls/payments/refunds-and-disputes).

## Choosing packages

| Kind of call | Example package |
|---|---|
| One quick question | Rs 30 to Rs 50 for 5 minutes |
| Standard session | Rs 150 to Rs 200 for 15 to 20 minutes |
| Long session | Rs 300 to Rs 500 for 30 to 45 minutes |

These are examples, not recommendations. Talk time costs you Rs 1.00 a minute, so a 20 minute package costs at most Rs 20 in talk time. The [consultation price per minute calculator](https://edesy.in/tools/consultation-price-per-minute-calculator) suggests packages from your hourly rate, and the [earnings calculator](https://edesy.in/tools/paid-call-earnings-calculator) estimates your month.

## Granting a call by hand

You can issue a paid call yourself, with the phone number, minutes and validity you choose. Use it for a free first call, a goodwill follow-up, or a caller who paid from a different number than the one they call from.

## FAQ

**Can callers buy several packages?**
Yes. Each payment is a separate paid call. With callback, payments from the same caller waiting to be called back are merged into one call.

**What is the shortest validity?**
1 hour. The longest is 720 hours (30 days).