# Creating an Agent

> Step-by-step guide to creating a new voice agent

Source: https://edesy.in/docs/voice-agent/agent-setup

Voice agents are the core of the Edesy AI Voice platform. Each agent has its own personality, capabilities, and configuration.

## Creating a New Agent

1. Click **Agents** in the sidebar
2. Click the **Create Agent** button
3. Choose your starting point:
   - **Blank Agent**: Start from scratch
   - **Template**: Use a pre-configured template

## Agent Configuration

### Basic Settings

| Field | Description |
|-------|-------------|
| **Name** | Display name for the agent |
| **Language** | Primary language (determines STT/TTS defaults) |
| **Description** | Internal note about the agent's purpose |

### System Prompt

The system prompt is crucial—it defines:
- Agent personality and tone
- Task boundaries
- Response guidelines
- Special instructions

```
You are Maya, a friendly customer support agent for TechCorp.

Your responsibilities:
- Answer questions about our products
- Help with order status inquiries
- Escalate complex issues to human agents

Communication style:
- Warm and empathetic
- Professional but not robotic
- Ask one question at a time
```

### Provider Selection

Choose providers for each component:

**LLM (Brain)**
- Gemini 2.5 Flash-Lite: Fastest, most cost-effective
- Gemini Live 2.5: Native audio, lowest latency
- GPT-4o: Best reasoning

**STT (Ears)**
- Deepgram: Fast, good for English
- ElevenLabs Scribe: Best multilingual
- Google Chirp: High accuracy

**TTS (Voice)**
- ElevenLabs: Most natural
- Sarvam: Best for Indian languages
- Azure: Good Assamese support

## Agent States

| State | Meaning |
|-------|---------|
| Active | Ready to receive calls |
| Testing | In development/testing |
| Disabled | Not accepting calls |

## Next Steps

After creating your agent:
1. [Configure the system prompt](https://edesy.in/docs/voice-agent/agent-setup/system-prompt)
2. [Add a knowledge base](https://edesy.in/docs/voice-agent/knowledge-base)
3. [Test in the Test Center](https://edesy.in/docs/voice-agent/getting-started/quick-start)