# Using Agent Templates

> Quick start with pre-built agent templates

Source: https://edesy.in/docs/voice-agent/agent-setup/templates

Templates provide pre-configured agents for common use cases, saving you setup time.

## Accessing Templates

1. Go to **Marketplace** > **Agent Templates**
2. Browse available templates
3. Click **Use Template** to create an agent

## Available Templates

### Customer Support
Pre-configured for handling:
- Product inquiries
- Order status checks
- Return/refund requests
- FAQ responses

### Sales Outreach
Optimized for:
- Lead qualification
- Product demos scheduling
- Follow-up calls
- Objection handling

### Appointment Booking
Built for:
- Scheduling appointments
- Sending confirmations
- Handling reschedules
- Reminders

### Survey Collection
Designed for:
- NPS surveys
- Feedback collection
- Market research
- Post-call surveys

## Customizing Templates

After using a template:

1. **Modify System Prompt**: Adjust personality and guidelines
2. **Update Variables**: Replace placeholder values
3. **Add Functions**: Connect to your systems
4. **Attach Knowledge Base**: Add your documents

## Template Best Practices

1. **Don't use as-is**: Templates are starting points, not finished products
2. **Test thoroughly**: Validate with real scenarios
3. **Iterate**: Refine based on actual conversations
4. **Localize**: Adapt for your language and culture

## Creating Your Own Templates

Save successful agent configurations as templates for your team:

1. Open your agent
2. Click **Save as Template**
3. Add description and tags
4. Share with your workspace