# Zapier App

> Connect Edesy voice agents to other apps with the Edesy Voice Agents Zapier app - triggers for finished calls, unconnected calls, recordings and extracted data, a Start Call action and a Find Call search.

Source: https://edesy.in/docs/voice-agent/api/zapier

The Edesy Voice Agents app for Zapier connects your voice agents to other apps without code. Triggers fire when a call finishes, a call does not connect, a recording is ready or post-call data is extracted. The **Start Call** action places an outbound call, and **Find Call** looks up a call by ID. You connect with an Edesy API key.

## Triggers, actions and searches

| Kind | Name | Fires on or does | Edesy event |
|------|------|------------------|-------------|
| Trigger | Call Finished | Every call, answered or not, with outcome, summary, transcript and collected data | `call.analyzed` |
| Trigger | Call Not Connected | Busy, no answer or rejected | `call.failed` |
| Trigger | New Call Recording | A recording is ready, with a signed recording link | `call.recording_ready` |
| Trigger | Call Data Extracted | Post-call extraction produced data | `call.extracted` |
| Action | Start Call | Places an outbound call with an agent and variables | - |
| Search | Find Call | Finds a call by its ID | - |

Triggers are delivered the same way as [webhook subscriptions](https://edesy.in/docs/voice-agent/api/webhook-subscriptions): signed, with up to 5 attempts. Turning a Zap on creates the subscription; turning it off removes it.

## Connect

1. In Edesy, open **Settings → API Keys** and create a key.
2. In Zapier, choose **Edesy Voice Agents**, click **Sign in** and paste the key. The connection is named after your Edesy workspace.
3. To use another workspace, connect again with that workspace's key.

## Start Call tips

- Map your agent's variables (for example `customer_name`) under **Variables**.
- Map a unique ID from the trigger into **Deduplication Key**, so a replayed Zap cannot call the same person twice.
- Use E.164 phone numbers, such as `+91XXXXXXXXXX`.

## Example Zaps

| Trigger | Action |
|---------|--------|
| New row in Google Sheets | Edesy Start Call |
| New lead in your CRM | Edesy Start Call |
| Edesy Call Data Extracted | Update the CRM record |
| Edesy Call Not Connected | Send an SMS or create a follow-up task |
| Edesy New Call Recording | Save the recording link to a spreadsheet |

## FAQs

**Why is there no "Call Started" trigger?**
Only events that fire reliably on the default runtime are offered. Use Call Finished for every completed or unanswered call.

**Is the Zapier app public?**
Zapier lists new public apps as beta first. If you cannot find it, contact support for an invite link.

**Does the test step use real data?**
Zapier's "Test trigger" replays your workspace's latest real delivery of that event, or a sample if there is none.

## Related

- [n8n node](https://edesy.in/docs/voice-agent/api/n8n)
- [Webhook subscriptions](https://edesy.in/docs/voice-agent/api/webhook-subscriptions)
- [Authentication and scopes](https://edesy.in/docs/voice-agent/api/authentication)