# WhatsApp Calling

> Let your Edesy voice agent answer and place WhatsApp voice calls through Meta's WhatsApp Business calling. Talk to us to enable it for your number.

Source: https://edesy.in/docs/voice-agent/channels/whatsapp-calling

WhatsApp calling lets your AI agent answer WhatsApp voice calls to your business number, and place calls to customers who have given permission, through Meta's WhatsApp Business calling. It is not self-serve yet: talk to us to enable it for your number and agent. This is separate from sending WhatsApp messages, which you can set up yourself.

## At a glance

| Item | Value |
|------|-------|
| Status | Talk to us to enable |
| Directions | Inbound (customer calls you) and outbound (you call a customer who gave permission) |
| Connection | Meta's WhatsApp Business calling (WebRTC), not SIP |
| You need | A WhatsApp Business number on Meta, with calling turned on |
| Agent | Any Edesy agent; same prompt, tools and post-call processing as phone calls |
| Messaging | Separate. Templates and messages go through Meta, WATI, Gupshup or Twilio |

## What you need from Meta

| Requirement | Why |
|-------------|-----|
| The `calls` webhook field subscribed on your Meta app | So incoming calls reach Edesy |
| The call icon enabled on your number | So customers can call you in WhatsApp |
| Business call hours | So the icon hides when you are closed |
| Country settings | To control which countries see the call icon |

Meta limits business-initiated calls per customer much more tightly than customer-initiated calls. If your plan is mostly outbound, tell us early so we can plan around the limits.

## How to get started

1. Contact support from the dashboard or at [support@edesy.in](mailto:support@edesy.in).
2. Share your WhatsApp Business number and the agent that should answer.
3. We help you connect the number and set up the webhook.
4. Place a test WhatsApp call to the number and check it in call history.

## FAQs

**Is WhatsApp calling the same as the Send WhatsApp tool?**
No. [Send WhatsApp](https://edesy.in/docs/voice-agent/tools#send-whatsapp) sends a message during a phone call. WhatsApp calling is a voice call inside WhatsApp.

**Can I use my SIP trunk for WhatsApp calls?**
No. WhatsApp calling uses Meta's calling API, not SIP.

**Can a human take over a WhatsApp call?**
Ask us when you enable WhatsApp calling; we will confirm what is possible for your setup.

**Is it billed like phone calls?**
Agent minutes are billed at your per-minute rate. Check Meta's own terms for any WhatsApp charges.

## Related

- [WhatsApp inbound calling setup](https://edesy.in/docs/voice-agent/telephony/whatsapp)
- [Channels overview](https://edesy.in/docs/voice-agent/channels)
- [Built-in tools](https://edesy.in/docs/voice-agent/tools)