# Contact Management

> Manage contacts across your workspace for campaigns and call tracking

Source: https://edesy.in/docs/voice-agent/contacts

The Contacts feature provides a centralized way to manage all your contacts across the workspace. Contacts are automatically enriched in call history, making it easy to identify who you're calling.

> **Manage your contacts:** [Open the Contacts page](https://voice-agent.edesy.in/contacts) in the Edesy Platform to upload and manage contacts.

## Key Features

- **Centralized Contact Database**: All contacts in one place, organized by contact lists
- **Call History Enrichment**: Contact names automatically appear in call history
- **Bulk Upload**: Import thousands of contacts via CSV
- **Search & Filter**: Quickly find contacts by name, phone, or email
- **Contact Lists**: Organize contacts into logical groups

## How It Works

```
┌─────────────────────────────────────────────────────────┐
│                    Contact Flow                          │
├─────────────────────────────────────────────────────────┤
│                                                          │
│   CSV Upload ──► Contact List ──► Contacts Database      │
│                                        │                 │
│                                        ▼                 │
│   Outbound Call ◄────────────── Phone Lookup            │
│        │                               │                 │
│        ▼                               ▼                 │
│   Call History ◄───────────── Contact Name Enrichment   │
│                                                          │
└─────────────────────────────────────────────────────────┘
```

## Getting Started

1. **Navigate to Contacts**: Go to **Automation → Contacts** in the sidebar
2. **Create a Contact List**: Click "Upload Contacts" and create a new list
3. **Upload Contacts**: Import your contacts via CSV
4. **Make Calls**: Contacts will automatically appear in call history

## Contact Lists vs Contacts

| Concept | Description | Example |
|---------|-------------|---------|
| **Contact List** | A group/collection of contacts | "Q1 Sales Leads", "Support Customers" |
| **Contact** | Individual person with phone, name, email | John Doe, +919876543210 |

A contact belongs to one contact list, but the same phone number can exist in multiple lists.

## Phone Number Format

All phone numbers are normalized to E.164 format:

| Input | Normalized |
|-------|------------|
| `9876543210` | `+919876543210` |
| `09876543210` | `+919876543210` |
| `919876543210` | `+919876543210` |
| `+919876543210` | `+919876543210` |

This ensures consistent matching between contacts and call history.

## Next Steps

- [Uploading Contacts](https://edesy.in/docs/voice-agent/contacts/uploading-contacts) - Learn how to import contacts
- [Managing Contacts](https://edesy.in/docs/voice-agent/contacts/managing-contacts) - Search, filter, and delete contacts
- [Call History Enrichment](https://edesy.in/docs/voice-agent/contacts/call-history) - How contacts appear in call history

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**Ready to upload contacts?** [Open the Edesy Platform](https://voice-agent.edesy.in) to get started.