# Introduction to AI Voice Agent

> Build production-grade conversational AI voice agents with low latency, multi-language support, and seamless telephony integration.

Source: https://edesy.in/docs/voice-agent/getting-started/index

Edesy AI Voice Agent is a real-time conversational AI platform that enables you to build, deploy, and scale intelligent voice agents for customer service, sales automation, and more.

> **Try it now:** [Open the Edesy Platform](https://voice-agent.edesy.in) to create your first voice agent. ₹50 free credit on sign-up, no card needed.

## Why Edesy Voice Agent?

| Feature | Edesy | Competitors |
|---------|-------|-------------|
| **End-to-end Latency** | Low (streaming pipeline or native audio) | Varies |
| **Indian Telephony** | Exotel, Plivo, Vobiz, SIP trunk, Indian numbers in the dashboard | Limited |
| **Languages** | 75+, including 14 Indian languages and Hinglish/bilingual modes | Limited |
| **White-label** | Partner portal for resellers | Varies |
| **Pricing** | Flexible | Per-minute |

## Key Features

### Multi-Provider Architecture

Switch between providers without code changes:

- **Telephony**: Twilio, Exotel, Plivo, Vobiz, SIP trunk (bring your own carrier or PBX), WhatsApp
- **STT**: Deepgram, Google Chirp, Azure, ElevenLabs, AssemblyAI
- **TTS**: Cartesia, ElevenLabs, Google, Azure, OpenAI
- **LLM**: OpenAI GPT-4o, Gemini 2.0/2.5, Claude (available on request), Azure OpenAI

### Low Latency Pipeline

Our frame-based pipeline architecture streams every stage to keep response times low:

```
User Speech → VAD Detection → STT (streaming) → LLM → TTS (streaming) → Audio Output
     ↓             ↓              ↓            ↓          ↓              ↓
```

### Native Audio Support

With Gemini Live 2.0/2.5, bypass STT and TTS entirely for even lower latency:

```
User Speech → Gemini Live (Audio-to-Audio) → Audio Output
```

## Use Cases

- **Customer Support**: 24/7 automated support with human-like conversations
- **Sales Outreach**: Automated outbound calling campaigns
- **Appointment Booking**: Voice-enabled scheduling and reminders
- **Order Status**: Real-time order tracking via voice
- **Lead Qualification**: Automated lead screening and qualification

## Getting Started

1. [Quick Start Guide](https://edesy.in/docs/voice-agent/getting-started/quick-start) - Deploy your first voice agent in 10 minutes
2. [Architecture Overview](https://edesy.in/docs/voice-agent/getting-started/architecture) - Understand how the system works
3. [Telephony Setup](https://edesy.in/docs/voice-agent/telephony) - Configure your phone provider

---

**Ready to start?** [Create your free account](https://voice-agent.edesy.in) or [book a demo](https://edesy.in/demo) to see voice agents in action.

## Platform Components

```
┌─────────────────────────────────────────────────────────┐
│                    Edesy Platform                        │
├─────────────────────────────────────────────────────────┤
│  Dashboard (Next.js)                                     │
│  ├── Agent Management                                    │
│  ├── Call Analytics                                      │
│  └── Provider Configuration                              │
├─────────────────────────────────────────────────────────┤
│  Voice Engine (Go)                                       │
│  ├── WebSocket Handler                                   │
│  ├── Frame Pipeline (STT → LLM → TTS)                   │
│  ├── VAD (Silero)                                       │
│  └── Interruption Handler                               │
├─────────────────────────────────────────────────────────┤
│  Integrations                                            │
│  ├── Telephony (Twilio, Exotel, Plivo)                  │
│  ├── STT (Deepgram, Google, Azure)                      │
│  ├── TTS (Cartesia, ElevenLabs, Google)                 │
│  └── LLM (OpenAI, Gemini, Groq, Azure OpenAI)           │
└─────────────────────────────────────────────────────────┘
```

## Next Steps

Ready to build your first voice agent? Start with our [Quick Start Guide](https://edesy.in/docs/voice-agent/getting-started/quick-start).