# Workspace Overview

> Understand workspaces in Edesy - organize agents, team members, and settings in isolated environments

Source: https://edesy.in/docs/voice-agent/workspace

A **workspace** is your isolated environment in Edesy where you manage voice agents, team members, contacts, and configurations. Each workspace operates independently with its own settings, billing, and data.

> **Access your workspace:** [Open the Workspace page](https://voice-agent.edesy.in/workspace) in the Edesy Platform to view and manage your workspace.

## What is a Workspace?

Think of a workspace as a container for your voice agent operations:

```
┌─────────────────────────────────────────────────────────────┐
│                        WORKSPACE                             │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│   ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│   │  Agents  │  │ Contacts │  │ Campaigns│  │ Settings │   │
│   └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
│   ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│   │  Team    │  │ Billing  │  │ API Keys │  │ Webhooks │   │
│   │ Members  │  │ Credits  │  │          │  │          │   │
│   └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
└─────────────────────────────────────────────────────────────┘
```

## Key Features

| Feature | Description |
|---------|-------------|
| **Isolated Environment** | Each workspace has separate agents, contacts, and settings |
| **Team Collaboration** | Invite team members with role-based permissions |
| **Unified Billing** | Track credits and usage per workspace |
| **API Access** | Unique workspace ID for API integrations |
| **BYOP Support** | Configure your own telephony providers per workspace |

## Workspace Components

### Agents
Voice agents you create belong to a workspace. Each agent inherits default settings from the workspace but can override them individually.

### Team Members
Collaborate with your team by inviting members with different roles:

| Role | Permissions |
|------|-------------|
| **Owner** | Full access, can delete workspace, manage billing |
| **Admin** | Manage agents, settings, team members (except owner) |
| **Member** | View and use agents, limited settings access |

### Settings
Workspace-level configurations that apply as defaults:
- Default LLM provider and model
- Default STT/TTS providers
- Telephony credentials (BYOP)
- Webhook configurations
- API keys

### Billing & Credits
Each workspace has its own credit balance for:
- Call minutes
- STT/TTS usage
- LLM tokens

## Workspace ID

Every workspace has a unique identifier (Workspace ID) that you'll need for:

- **API Integrations** - Include in API requests
- **Webhook Configuration** - Part of webhook URLs
- **Telephony Setup** - Required for BYOP configurations
- **Support Requests** - Helps our team locate your account

**Learn how to find it:** [Finding Your Workspace ID](https://edesy.in/docs/voice-agent/workspace/finding-workspace-id)

## Common Use Cases

### Single Business
One workspace for all your voice agent needs:
- Customer support agent
- Sales qualification agent
- Appointment booking agent

### Agency / Multiple Clients
Create separate workspaces for each client:
- Client A Workspace → Client A's agents
- Client B Workspace → Client B's agents
- Complete isolation between clients

### Development & Production
Separate workspaces for different environments:
- Development workspace for testing
- Production workspace for live agents

## Next Steps

- [Finding Your Workspace ID](https://edesy.in/docs/voice-agent/workspace/finding-workspace-id) - Locate your workspace ID for integrations
- [Quick Start](https://edesy.in/docs/voice-agent/getting-started/quick-start) - Create your first agent
- [API Reference](https://edesy.in/docs/voice-agent/api) - Integrate with your systems

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**Need help with your workspace?** [Contact Support](https://voice-agent.edesy.in/contact) or reach out via the platform chat.