# Caller ID and Team Access

> Control which of your virtual numbers each person can call from on the Phone page - workspace, queue or personal grants, defaults, a backup number for carrier failures, and the checks every caller ID must pass.

Source: https://edesy.in/docs/voice-api/browser-phone/caller-id-and-team-access

Every browser call shows one of your workspace's own numbers as the caller ID. The owner decides who may use which number. Caller ID is never free text: the server checks it on every call.

## Which numbers can be shown

A number can be used as caller ID only when all of these are true:

| Check | Why it can fail |
|---|---|
| The number belongs to your workspace | Numbers from another provider or a personal mobile cannot be shown |
| KYC is approved | Pending or rejected KYC blocks all outbound calls, not just purchases |
| The number is active and paid up | A number whose rental is past due or suspended is skipped |
| The number can make voice calls | Some number types are inbound-only |

If you have numbers that fail a check, the caller-ID picker says how many and links to **Calling settings** with the reason.

## Granting numbers

In **Calling settings** (Phone page header → Calling settings), the owner or an admin can make a number available to:

- **the whole workspace**: anyone who can place calls can pick it;
- **a queue or team**: only its members can pick it;
- **one person**: a personal number, the way a direct line works.

## Which number is used

When you press Call, the caller ID is chosen in this order:

1. the number you picked for this call, if you are allowed to use it;
2. your personal default ("Remember for me" in the picker);
3. your queue or team default;
4. the workspace default.

If none of these is available, the call is not placed and the Phone page tells you why. It never falls back to a number the workspace doesn't own.

## Backup number

You can set a **backup number** in Calling settings. If the carrier fails on the chosen number (a network or carrier error, not a busy or unanswered call), the call is retried once from the backup number.

## Blocked states

| Message on the Phone page | What to do |
|---|---|
| Blocked by the platform | Contact support from Help & support |
| No route | Pick a backup number in Calling settings |
| Not allowed | Ask your workspace admin to grant you a number |

## Related

- [Call from the browser](https://edesy.in/docs/voice-api/browser-phone)
- [KYC](https://edesy.in/docs/voice-api/account/kyc)
- [Workspaces, team and API keys](https://edesy.in/docs/voice-api/account/workspaces-team-and-api-keys)
- Product page: [Team numbers and caller ID](https://edesy.in/virtual-phone-number/features/team-numbers-and-caller-id)