# Convo AI Widget Not Showing on WordPress

> Fix a Convo AI chat widget that does not appear on a WordPress site: caching, script optimisation, the widget's active setting and placement of the embed code.

Source: https://edesy.in/docs/wordpress/troubleshooting

Work through these checks in order.

## 1. Clear caches

Caching plugins, hosting caches and CDNs can serve an old copy of your pages. Clear every cache, then reload the site in a private window.

## 2. Exclude the script from optimisation

Plugins that combine, defer or delay JavaScript can stop the widget loading. In your optimisation plugin's settings, exclude `convoai-chat.js` from minify, combine and delay options.

## 3. Check the widget is active

In Convo AI, open **Engage → Chat Widgets**, then the **Advanced** tab, and make sure **Widget Active** is on.

## 4. Check where the code was added

- The code must be inside the site's `<head>` (or the header box of your code-snippet plugin), not in a post or page body.
- Paste it exactly as copied. Do not change the `data-api-key` value.
- If you edited `header.php`, confirm the active theme is the one you edited.

## 5. Check the browser console

Open your browser's developer tools and look in the Console for errors that mention `convoai-chat.js`. A blocked script usually points to a security plugin or a Content Security Policy that needs to allow it.

## Still stuck?

Reinstall the code from **Engage → Chat Widgets**, or [contact the Edesy team](https://edesy.in/contact) with your site address.