# How to Get Help

> Get support for Zapbot issues through documentation, community, and direct support channels.

Source: https://edesy.in/docs/zapbot/guides/how-to-get-help

Here is what you should do if you have an issue or even a question (this list is ordered from fastest to slowest resolution time):

1. **Read this documentation.** We do our best to keep it up to date and to cover all the possible issues and questions. Use the search bar to find what you are looking for.

2. **Contact our support team.** You can reach out through our [contact page](https://edesy.in/contact) for help with any questions or issues.

3. **Premium support.** Users subscribed to paid plans can access priority support through the chat widget in the bottom right corner of the app.

## If This is Urgent

An urgent report is when you have a bot live with users actively using it, something used to work fine and, all of the sudden, something stopped working.

> **Warning:** If your report does not match this description, you may not receive a response. Please use the appropriate channels for non-urgent inquiries.

For urgent issues, please contact us through our [contact page](https://edesy.in/contact) with "URGENT" in the subject line.