# Chatwoot

> Add live chat support by integrating with Chatwoot

Source: https://edesy.in/docs/zapbot/integrations/chatwoot

The Chatwoot integration block allows you to open a Chatwoot widget to allow your user to directly talk to a human. It allows you to add a Live Chat layer on your Zapbot.

## Requirements

For this integration, you need a Chatwoot account and create a "Website" inbox:

![Create website inbox](https://edesy.in/images/zapbot/blocks/integrations/chatwoot/website-inbox.png)

## Setup

Insert a Chatwoot block where you want to trigger the widget:

![Chatwoot block](https://edesy.in/images/zapbot/blocks/integrations/chatwoot/options.png)

To find your website token, head over to Chatwoot in your Inbox settings:

![Find website token](https://edesy.in/images/zapbot/blocks/integrations/chatwoot/website-token.png)

You can prefill user information by adding collected variables to the "Set user details" inputs.

For example, if you set the "Email" input to "john@gmail.com" then Chatwoot will automatically associate this email to the current user.

## Custom attributes

You can add these custom attributes that Zapbot will automatically fill in for you:

### Result URL

You can link the current result URL to the Chatwoot conversation by creating this custom attribute:

![Chatwoot custom attribute](https://edesy.in/images/zapbot/blocks/integrations/chatwoot/custom-attribute.png)

### Set user behavior

If you are prefilling user information, by default, if you leave the ID input empty, it will set the Chatwoot user ID as either the `Email` or the Result ID.

Setting the `Email` as the ID allows us to avoid having contact not properly merged together.