Omnichannel Customer Service

AI-Powered Customer Service Platform for E-commerce

Deliver exceptional customer experiences across WhatsApp, Instagram, Email, Live Chat, and more. Built specifically for e-commerce with deep Shopify, WooCommerce, and Magento integrations.

6+

Channels

4

E-commerce Platforms

AI-Powered

GPT-4 Automation

Everything You Need for Customer Success

Powerful features designed for modern e-commerce businesses

AI-Powered Intelligence
GPT-4 powered response suggestions, smart intent recognition, automated routing, and multi-language support for efficient customer service.
Omnichannel Communication
Manage all customer conversations from WhatsApp, Instagram, Facebook, Telegram, Email, and Live Chat in one unified inbox.
E-commerce Deep Integration
Connect with Shopify, WooCommerce, Magento, and BigCommerce for real-time order tracking, customer history, and inventory sync.
Advanced Analytics
Real-time dashboards, customer satisfaction tracking, agent performance metrics, revenue attribution, and custom reports.
Team Collaboration
Multi-tenant architecture with role-based access control, team assignments, internal notes, and real-time collaboration.
Real-Time Messaging
Socket.io powered instant messaging with typing indicators, read receipts, file sharing, and conversation history.
Enterprise Security
SSO integration with Keycloak, audit logging, data encryption, GDPR compliance, and secure API access with JWT tokens.
Custom Integrations
RESTful API and webhooks for custom integrations. Connect with your CRM, helpdesk, or any third-party service.

Unified Omnichannel Experience

Connect with customers wherever they are

Live Chat

Customizable widget for your website

WhatsApp

WhatsApp Business API integration

Instagram

Instagram Direct Messages

Facebook

Facebook Messenger

Telegram

Telegram Bot Support

Email

Email ticket management

How It Works

Get started in minutes, not days

1

Connect Channels
Integrate WhatsApp, Instagram, Email, and other channels with a few clicks

2

Link E-commerce
Connect your Shopify, WooCommerce, or Magento store for order tracking

3

Configure AI
Set up automated responses, routing rules, and AI-powered suggestions

4

Start Serving
Manage all customer conversations in one unified dashboard

Built for E-commerce Success

See how businesses like yours benefit from Convo AI

E-commerce Stores
Handle order inquiries, track shipments, process returns, and provide product support across all channels.

Up to 60% faster response times

Multi-Brand Operations
Manage customer service for multiple brands and stores from one unified platform with team assignments.

40% reduction in operational costs

High-Volume Support
Efficiently manage 1000+ conversations per month with AI-powered automation and smart routing.

70% improvement in customer satisfaction

International Businesses
Serve customers globally with multi-language support and timezone-aware routing.

Support customers in 50+ languages

Simple, Transparent Pricing

Choose the plan that fits your business size

Starter

$29

/per month

1-5 Agents

  • Basic AI features

  • 1 e-commerce integration

  • 3 communication channels

  • 1,000 conversations/month

  • Basic analytics

  • Email support

Most Popular
Professional

$99

/per month

6-20 Agents

  • Advanced AI features

  • Unlimited e-commerce integrations

  • All communication channels

  • 10,000 conversations/month

  • Advanced analytics & reports

  • Priority support

  • Custom automations

  • API access

Enterprise

$299

/per month

21-100 Agents

  • Enterprise AI capabilities

  • White-label options

  • Unlimited conversations

  • Custom integrations

  • Dedicated account manager

  • 99.9% SLA

  • SSO (Keycloak)

  • Audit logging

  • Custom training

Need a Custom Plan?

For businesses with 100+ agents or unique requirements, we offer custom enterprise solutions with white-label options, dedicated support, and flexible pricing.

Built with Modern Technology

Enterprise-grade infrastructure for reliability and scale

Next.js 14

React Framework

Node.js + Express

Backend API

OpenAI GPT-4

AI Intelligence

PostgreSQL

Database

Redis

Caching & Sessions

Socket.io

Real-Time

Keycloak

SSO & Auth

Docker

Containerization

Customer Success Story

E-commerce Brand Increases Customer Satisfaction by 70%

"Convo AI transformed our customer service operations. We manage conversations from 5 different channels in one place, and the AI-powered suggestions have reduced our response time by 60%. Our customer satisfaction scores improved from 3.8 to 4.6 stars within 3 months."

60%

Faster Response Time

70%

Higher Customer Satisfaction

5

Channels Unified

- Customer Success Manager, Multi-brand E-commerce Company

Frequently Asked Questions

What communication channels does Convo AI support?

Convo AI supports 6+ communication channels including Live Chat Widget, WhatsApp Business, Instagram Direct Messages, Facebook Messenger, Telegram Bot, Email, and Voice/VoIP. All conversations are managed in a unified inbox for seamless customer service.

Which e-commerce platforms can I integrate?

Convo AI integrates deeply with Shopify, WooCommerce, Magento, and BigCommerce. These integrations provide real-time order tracking, customer purchase history, inventory-aware responses, and automated return/exchange handling.

How does the AI-powered automation work?

Convo AI uses OpenAI GPT-4 to provide intelligent response suggestions, recognize customer intent, automate ticket routing, and escalate complex issues. The AI learns from your conversations to provide increasingly accurate and helpful suggestions over time.

Can multiple team members use Convo AI?

Yes! Convo AI features multi-tenant architecture with role-based access control. You can add multiple agents, set up teams, define roles (admin, agent, viewer), and collaborate in real-time. Enterprise plans support up to 100+ agents.

Is Convo AI suitable for small businesses?

Absolutely! Convo AI offers plans for businesses of all sizes. The Starter plan at $29/month supports 1-5 agents and is perfect for small businesses with 100+ orders/month. You can scale up as your business grows.

Ready to Transform Your Customer Service?

Join hundreds of e-commerce businesses delivering exceptional customer experiences with Convo AI. Start your free trial today.