Edesy Blog
Practical guides, product updates, and deep-dives on building modern commerce experiences.
ACD Routing Strategies Explained: Round Robin, Longest Idle, Least Occupied and Skill-Based (2026)
How an automatic call distributor picks the agent for each call, what round robin, longest idle, least occupied and skill-based routing actually do, and how to choose one for your queue.
Edesy Team
How to Add a Voice OTP Fallback to Your Login (2026)
Step-by-step: add a 'Call me with the code' voice OTP fallback to an SMS login. When to offer it, the API call, the callback handler, code expiry and abuse limits, with cURL and Node examples.
Edesy Team
AI Agent on WhatsApp Calls: How to Answer and Place WhatsApp Voice Calls (2026)
How an AI voice agent answers and places WhatsApp voice calls through Meta's calling API: setup, when it beats a phone number, costs, and what to plan for.
Edesy Team
AI Call Summaries for Contact Center Agents: How They Work (2026)
What an AI call summary gives a contact center agent (transcript, summary, key points, sentiment, suggested disposition), how it is produced from the recording, how to use it in wrap-up, and its limits.
Edesy Team
Answering Machine Detection (AMD) for Voice Broadcasts (2026)
What answering machine detection does in a voice broadcast campaign, how human vs machine vs unknown verdicts work, what it costs, when to turn it on, and how to use the results to plan retries.
Edesy Team
Auto Attendant vs IVR: What's the Difference? (2026)
Auto attendant vs IVR explained: an auto attendant greets and routes calls by keypress; an IVR can also collect data, call your API and capture spoken answers. Which one a business needs, with examples.
Edesy Team
Build a Voice Agent by Describing It: How Edesy Copilot Works (2026)
Describe the call you want in plain words and Edesy Copilot drafts the agent, shows a preview of every change for approval, and explains why a call failed.
Edesy Team
BYOK Voice Agent Cost Math: ₹1 vs ₹1.20 vs ₹1.50 Platform Fee (2026)
When bringing your own AI keys beats an all-in voice agent rate: how the ₹1, ₹1.20 and ₹1.50 per-minute BYOK platform fees work, with worked break-even examples.
Edesy Team
Call Screening for Forwarded Calls: Press a Key to Accept (2026)
What 'press a key to accept' call screening does on forwarded calls, why it stops personal voicemail from stealing calls, how it works with ring-all and one-by-one forwarding, and when to turn it off.
Edesy Team