Answer inbound WhatsApp Business calls 24/7 with a natural-sounding AI voice agent. Books appointments, qualifies leads, handles support — in 24+ languages, on the channel your customers already use. Setup in under an hour.
No credit card required
<1hr
Setup
24+
Languages
<500ms
Latency
₹4/min
From
WhatsApp Business Calling API
Verified Meta Integration
24+ Languages
Pay-as-you-go from ₹4/min
Powered by
Meta
Gemini Live
OpenAI Realtime
ElevenLabs
Setup Time
Languages
Voice Latency
Starting Price
Built on Meta's WhatsApp Business Calling API with the same voice AI stack used for our PSTN telephony.
Uses Meta's WhatsApp Business Calling API directly — your customers tap the call button on your verified WhatsApp number and the AI agent picks up. No separate phone line, no PSTN routing.
Optimised for real-time voice with native audio LLMs (Gemini Live 2.5 HD, OpenAI Realtime). 40% faster than traditional STT → LLM → TTS pipelines.
Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, and 18 more — plus English with Indian accent support. Native processing, not translation.
Agent fetches order status, books appointments, updates leads in your CRM mid-call. Connect to Salesforce, HubSpot, Zoho, Google Sheets, or any REST API.
Premium voices via Gemini Live 2.5 HD and ElevenLabs. Affective dialog detects caller emotion and responds with empathy.
Link an agent in the Edesy dashboard and the platform automatically programmes Meta's per-number webhook for you. No copy-pasting URLs.
Every call recorded, transcribed, and tagged with outcome. Searchable history and analytics dashboard out of the box.
End-to-end encryption, SOC2-ready, data residency in India. Self-hosted deployment available for regulated industries.
Self-serve setup using Meta's developer dashboard and the Edesy platform.
Set up the WhatsApp use case at developers.facebook.com and copy your Phone Number ID and WABA ID.
Create a System User in Meta Business Suite with the right WhatsApp permissions. Token never expires.
One Graph API call enables WhatsApp Business Calling and callback permissions on your phone number.
Paste your credentials, link an agent, done. Edesy auto-configures the per-number webhook with Meta.
Our setup guide covers every Meta dashboard click, every Graph API call, and every credential field — with 19 screenshots so you don't get stuck on a step.
Open the Setup GuideDifferent problems, different solutions
Voice-native
Customer speaks, AI responds in real time. No typing, no menus.
Higher engagement
Voice conveys tone, urgency, and trust — better for emotional / high-stakes interactions.
Resolves in one turn
Complex questions answered conversationally. No follow-up message threads.
Accessible
Works for users who can't type fluently — elderly, low-literacy, or driving.
Asynchronous
Customer can reply on their own schedule. Good for non-urgent flows.
Rich media
Images, buttons, lists, payments inline in the chat.
Searchable history
Customer can scroll back to read previous answers.
Lower bandwidth
Works on weak data connections better than voice.
Industries already running AI voice agents on WhatsApp
Healthcare & Clinics
Patients tap to call your WhatsApp number. AI books appointments, takes prescription refill requests, handles after-hours queries.
E-commerce & D2C
Order status, COD verification, returns, and post-purchase support — on the channel your customers are already using.
Real Estate
Property inquiries from WhatsApp campaigns. AI qualifies leads, schedules site visits, and updates your CRM in real time.
Banking & Insurance
KYC checks, claim status, loan follow-ups, and balance enquiries — voice-confirmed on a verified WhatsApp number.
Most India-based WhatsApp platforms are messaging-first with voice as a thin add-on. See where Edesy fits compared to Gupshup, WATI, Haptik, Yellow.ai, and Verloop.
Same agent definition, same prompt engine, same function-calling interface, same call analytics. Switch a WhatsApp Voice agent to phone with one config change. Full REST API + webhooks.
Same agent works across channels:
WhatsApp Voice AI is an AI voice agent that answers inbound calls placed to your WhatsApp Business number. When a customer taps the call button on your WhatsApp profile, the call is handed to an AI agent that holds a natural conversation, books appointments, answers FAQs, qualifies leads, or hands off to a human — exactly like a phone-based AI agent, but on WhatsApp.
A WhatsApp chatbot handles text messages. WhatsApp Voice AI handles WhatsApp voice calls. Most businesses end up using both: chatbots for async queries with rich media (buttons, payments), and voice AI for higher-engagement spoken conversations like appointment booking, lead qualification, or anything where tone and urgency matter.
No. WhatsApp Voice AI uses Meta's WhatsApp Business Calling API directly — calls flow over WhatsApp's WebRTC infrastructure, not the public phone network. You only need a WhatsApp Business account (or a Meta Developer test account to start) and a phone number that isn't already on WhatsApp.
Under an hour for the test setup. You create a Meta Developer app, generate a permanent System User access token, enable calling on your phone number, and paste three values into the Edesy dashboard. Going to production also requires Meta Business Verification (1–14 business days). Full step-by-step instructions are in our setup guide.
All 22 Indian languages (Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, Odia, Assamese, Urdu, and more) plus English with Indian accent support, and 100+ international languages via OpenAI Realtime and Gemini Live. Language is configured per agent and can auto-detect Hinglish.
WhatsApp inbound voice calls are billed at standard voice agent rates — pay-as-you-go from ₹4/min ($0.04/min), or monthly plans from ₹1,499 with 300 minutes included. There is no separate channel premium for WhatsApp. Meta does not currently charge for inbound user-initiated WhatsApp calls.
Yes. Connect Google Calendar, Calendly, Outlook, Salesforce, HubSpot, Zoho, or any custom REST API via function calling. The AI checks real availability, books slots, sends confirmation messages, and writes back to your CRM mid-call — all without leaving the WhatsApp call.
You define escalation rules. The AI can warm-transfer to a human agent (with full conversation context), schedule a callback, send a WhatsApp message with a link, or end the call gracefully. The customer is never left hanging.
Yes. Every call is recorded, transcribed, and stored with structured outcome data (booked / qualified / escalated / etc). All recordings are encrypted at rest and access-controlled. Self-hosted deployment is available for regulated industries that need full data residency.
Outbound WhatsApp business-initiated calls are coming. They require your account to reach Meta's messaging tier of 2,000 unique users/day. For outbound today, most customers use traditional telephony (Twilio, Exotel, Plivo) for the call and WhatsApp messaging for follow-up — see our voice + WhatsApp omnichannel integration.
If your number is already on personal WhatsApp, you'll need a different number for the WhatsApp Business Calling API (Meta's restriction, not ours). Virtual / VoIP numbers from Twilio, Plivo, or Vonage work well. If you already use WhatsApp Business API for messaging, you can enable calling on the same number.
Most India-based WhatsApp platforms are messaging-first — voice is either absent or a thin add-on. Edesy is voice-first with deep WhatsApp Business Calling support, native audio LLMs (Gemini Live 2.5, OpenAI Realtime), and 22+ Indian languages tuned for voice. See our detailed comparisons under Compare in the navigation.
Self-serve setup, ₹4/min pay-as-you-go, free to try. Setup guide walks you through every Meta and Edesy step.