KYC verification, loan EMI follow-ups, insurance claim status, balance enquiries — handled by an AI voice agent on the customer's preferred channel. India data residency, audit-grade recordings, self-hosted deployment available.
60%
Call Deflection
70%
Lower Cost
Audit
Compliant
India
Data Residency
The repetitive, compliance-sensitive calls that swamp your call centre.
AI walks customer through video / document KYC on the WhatsApp call. Asks identity questions, validates against your KYC system mid-call. Compliant audit trail with full recording.
Outbound voice on WhatsApp before EMI due date. AI handles 'pay now', 'extension request', 'payment failed' branches — all in customer's language. Reduces field-collection cost.
Insurance customers call WhatsApp to check claim status, file First Notice of Loss, or upload documents. AI verifies policy, fetches live status, escalates complex cases.
Most call-centre traffic in retail banking is balance / mini-statement requests. AI on WhatsApp resolves these in 30 seconds — frees up the call centre for fraud disputes and complex queries.
Every call recorded with tamper-evident timestamps. RBI-compliant, SEBI-compliant, IRDAI-compliant audit trails. Self-hosted deployment available for full data residency.
Outbound voice on WhatsApp for pre-approved loan offers, fixed deposit renewals, insurance renewals. Tone matters here — and voice converts better than SMS or email.
Every interaction authenticated, recorded, and traceable.
Tap Call on your bank's / NBFC's / insurer's verified WhatsApp number — green tick reassures them they're talking to the actual institution.
DOB + last 4 of PAN + last transaction amount, or OTP-based, or biometric-style voice authentication. Configurable per customer segment.
Balance check, claim status, EMI payment, KYC walk-through — function-calling against your core banking / policy admin / loan management system.
Complex cases escalated with full call context to a human agent. Every interaction recorded with tamper-evident audit log.
Call Deflection
Lower Cost
Compliant
Data Residency
Every recording timestamped and signed. Auditor-ready exports. Configurable retention per regulator's requirements.
Account numbers, PAN, Aadhaar masked in logs and transcripts by default. Full data only visible to authorised auditors with role-based access.
Full Edesy stack deployable inside your VPC for institutions where third-party hosted is not acceptable. Same product, same updates, your infrastructure.
Fraud reports, dispute escalations, account closures, death claims always warm-transfer to a human agent. AI never auto-resolves anything that has a fiduciary or emotional implication.
Explore more comparisons, alternatives, and resources
Yes — Edesy supports compliance-grade deployments with tamper-evident call recording, full audit logs, end-to-end encryption, India data residency, and self-hosted options where regulators require it. We work with multiple NBFCs, brokerages, and insurers in production.
Multi-factor: DOB + last 4 of PAN + last transaction amount is standard for read-only enquiries. For transactions or sensitive changes, we add OTP verification (sent on the same WhatsApp thread) or warm-transfer to a human agent. Auth flows are configurable per use case and customer segment.
Yes — and this is where voice on WhatsApp wins big over text. Loan customers in Tier-2 / Tier-3 cities respond significantly better to voice in their regional language than to SMS or app push. AI handles all 22 Indian languages natively.
Yes via function calling. Standard integrations exist for popular cores (Finacle, Flexcube, FIS Profile, custom-built systems). LMS integrations for NBFCs, claim systems for insurers — anything with a REST API works. We provide implementation support for the integration.
Available for enterprise deployments. Voice biometric authentication and liveness detection prevent recorded-voice replay attacks. Configurable threshold based on risk profile of the transaction.
Talk to our BFSI team about KYC, collections, and claims use cases. Self-hosted deployments available.
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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Open in DriveWhatsApp inbound voice calls billed at standard voice agent rates — no separate channel premium