Question 1

How much does a voice bot cost?

Accepted Answer

On Edesy the AI voice agent costs from ₹4 per minute. Pay As You Go is ₹6 per minute with no monthly fee. Pro is ₹1,499 a month (₹5/min, 300 minutes included), Max ₹4,999 (₹4.50/min, 1,100 minutes) and Ultra ₹14,999 (₹4/min, 3,500 minutes). Credit packs also lower the rate: ₹5/min from ₹5,000, ₹4.50 from ₹25,000 and ₹4 from ₹1,00,000. New accounts get ₹50 free credit. Telephony is billed separately and prices exclude 18% GST.

Question 2

How is pricing calculated?

Accepted Answer

You pay the per-minute rate for your plan or credit pack (₹4 to ₹6), plus telephony, which is billed separately. Calls are billed with a 60-second pulse. Premium speech and voice providers such as ElevenLabs or Cartesia are optional add-ons charged per minute. All prices exclude 18% GST.

Question 3

What's included in the platform fee?

Accepted Answer

The per-minute rate includes the AI conversation engine with standard models (GPT-4o mini or Gemini Flash), standard speech-to-text (Deepgram), standard voices (Google or Deepgram Aura), the agent builder, Test Center, campaigns, workflows and call analytics, in 75+ languages including 14 Indian languages. Premium providers are available as add-ons.

Question 4

What are premium add-ons?

Accepted Answer

Premium add-ons upgrade one component and are charged per minute: Google STT ₹1.00, Azure STT ₹0.80, OpenAI TTS ₹1.50, Azure TTS ₹1.20, Cartesia ₹2.00, ElevenLabs ₹3.00, and a custom or cloned voice ₹5. The Max plan gets 20% off add-ons and Ultra gets 30% off.

Question 5

How does telephony pricing work?

Accepted Answer

Telephony is billed separately from the AI per-minute rate. You can connect your own Twilio, Exotel, Plivo, Vobiz or SIP trunk account, or buy an Indian number in the dashboard. If you also bring your own AI provider keys, the Edesy platform fee drops to ₹1/min with all your own keys, or ₹1.20/min with some.

Question 6

What's the minimum to get started?

Accepted Answer

Nothing: every new account gets ₹50 free credit with no card needed. After that the minimum top-up is ₹500, paid through Razorpay, and credits never expire. There is no monthly commitment on Pay As You Go. Subscription plans start at ₹1,499 a month with included minutes.

Question 7

Can I switch between plans?

Accepted Answer

Yes. You can move from Pay As You Go to Pro, Max or Ultra from the Billing page when your volume grows, and your existing credit balance stays in your wallet.

Question 8

How does Edesy compare to Retell AI or Vapi?

Accepted Answer

Edesy bills in INR with GST invoices, connects to Indian carriers such as Exotel, Plivo and Vobiz as well as Twilio and SIP trunks, and supports 14 Indian languages plus Hinglish and bilingual modes. Compare the per-minute rates for your own call volume before you decide.

Question 9

What's the ROI of voice AI?

Accepted Answer

It depends on your call volume and what each call replaces. Multiply your monthly call minutes by your plan rate, add telephony, and compare that with your current cost per call. Use our ROI Calculator at /ai-voice-assistant/tools/roi-calculator to estimate your savings.

Feature	Call Center	IVR System	Voicemail
AI Conversations		-	-
24/7 Availability	-
Low Cost Per Call	-
Natural Language		-	-

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