Trusted by businesses worldwide
Channels
Unified inbox
Faster Replies
With AI suggestions
Automation
Queries auto-handled
Customer View
Full context
From chaos to clarity in 4 steps
Connect all your channels - WhatsApp, Email, Instagram, Facebook, Live Chat, and more.
All conversations in one inbox with full customer context and order history.
AI suggests responses, chatbots handle FAQs, workflows run automatically.
Faster responses, happier customers, more sales. Track everything with analytics.
Every customer touchpoint, unified
Business API
SMTP/IMAP
DMs
Messenger
Live Chat
Website Widget
Telegram
Bot + DMs
SMS
Twilio/Vonage
Voice
VoIP Calls
Built for e-commerce, powered by AI
All channels in one view. No more tab switching.
GPT-4 powered suggestions with confidence scoring.
Automate FAQs and common queries 24/7.
Shopify, WooCommerce, BigCommerce - native support.
Real-time order status in every conversation.
Automated WhatsApp/Email recovery campaigns.
Full customer profile with purchase history.
Track team performance, CSAT, and revenue impact.
Built for e-commerce businesses of all sizes
Shopify, WooCommerce, BigCommerce stores needing unified support.
Direct-to-consumer brands managing high-volume customer queries.
Manage multiple client stores with multi-tenant architecture.
Scale support without scaling headcount using AI automation.
Teams wanting to consolidate tools and boost productivity.
Brands that prioritize customer experience across all channels.
The unfair advantage for customer service
One Tool, All Channels
Stop switching between 5+ apps
AI Does the Heavy Lifting
Suggested replies save time
Full Customer Context
Order history at a glance
Collaborate Seamlessly
Internal notes, assignments, tags
Faster Response Time
3x improvement on average
Higher CSAT Scores
Better experience = happier customers
Recover Lost Sales
Abandoned cart automation
Scale Without Hiring
AI handles 40% of queries
How brands transformed their support with Convo AI
"We consolidated 5 tools into Convo AI. Response time dropped from 4 hours to 45 minutes."
5x Faster Response
D2C Fashion
Head of CX
"The WhatsApp integration alone was worth it. We recover 20% of abandoned carts now."
20% Cart Recovery
Electronics Store
Founder
"AI suggestions helped our new agents perform like veterans from day one."
50% Training Time Saved
Beauty Brand
Support Manager
See why e-commerce brands switch to Convo AI
| Feature | Freshdesk | Zendesk | Gorgias |
|---|---|---|---|
| WhatsApp Business API | Paid Add-on | Paid Add-on | |
| Instagram DM Integration | |||
| AI Response Suggestions | Limited | Paid Add-on | |
| Native Shopify Integration | Basic | Basic | |
| Abandoned Cart Recovery | - | - | |
| Order Tracking Built-in | - | - | |
| AI Chatbots | Paid Add-on | Paid Add-on | Limited |
| Self-Hosted Option | - | - | - |
| Multi-tenant/Agency | Enterprise | Enterprise | - |
| No Per-Ticket Pricing | - | - | - |
Native integrations with top platforms
Shopify
Full integration
WooCommerce
Full integration
BigCommerce
Full integration
Klaviyo
Email marketing
AfterShip
Shipping
Stripe
Payments
Quick setup, immediate results
Transparent Pricing
Lower than Intercom, Drift, Crisp
Start free, scale as you grow. No per-seat fees.
Book a personalized demo with our team. We'll show you exactly how it works for your business.
Install Convo AI directly from the Shopify App Store. One-click setup, automatic integration with your store, and start managing customer conversations in minutes.
Discover how Convo AI helps e-commerce businesses deliver exceptional customer service
Edesy Convo AI is an omnichannel customer service platform that brings WhatsApp, Email, Instagram, Facebook and live chat into one AI-assisted inbox.
Edesy Convo AI is one of the products built by Edesy, and runs as a hosted app at convo.edesy.in. You can see how it fits alongside our other products on the Edesy products page.