Convo AI
Built for Shopify

Shopify Helpdesk & Customer Service

The customer service platform built for Shopify stores. Native integration with order management, refund processing, abandoned cart recovery, WhatsApp Business, and AI-powered support.

Native

Shopify Integration

Deep connection

1-Click

Refunds

From conversation

20%

Cart Recovery

Abandoned carts

9+

Channels

Unified inbox

Shopify Integration Features

Everything your Shopify store needs for customer service

Order Management

View complete order details in every conversation. Order status, items, shipping, payment - all visible without switching tabs.

Process Refunds

Issue full or partial refunds directly from conversations. No need to open Shopify admin. Customer gets notified automatically.

Abandoned Cart Recovery

Automated WhatsApp and Email campaigns to recover abandoned carts. Personalized messages with cart contents and checkout links.

Customer 360 Profile

See customer's complete history: all orders, lifetime value, previous conversations, and Shopify customer tags.

Product Catalog Search

Search your Shopify product catalog from conversations. Share product images, descriptions, and links with customers.

Order Status Updates

Send automated order and shipping updates via WhatsApp or Email. Customers stay informed without asking.

Omnichannel Support

WhatsApp, Email, Instagram, Facebook, Live Chat - all connected to your Shopify store data.

AI Chatbot

GPT-4 powered chatbot answers order status questions, FAQs, and product queries automatically with Shopify data.

Why Shopify Stores Choose Convo AI

Built for e-commerce, not adapted from generic helpdesk

For Your Support Team

  • Full Order Context

    No asking 'what's your order number?'

  • 1-Click Actions

    Refunds, cancellations from inbox

  • AI Suggestions

    Responses based on order data

  • Unified Inbox

    All channels, one dashboard

For Your Business

  • Recover Lost Sales

    Abandoned cart automation

  • Faster Resolution

    3x faster with full context

  • Higher CSAT

    Customers don't repeat info

  • Scale Efficiently

    AI handles 40%+ queries

Connect Your Shopify Store

Live in 5 minutes, no developer needed

Install App
Add Convo AI from Shopify App Store
Authorize
Grant access to orders and customers
Configure
Set up channels and automation
Go Live
Start supporting customers with full context

Lower than Intercom, Drift, Crisp

₹0/min starting

AI chatbot from ₹0/month + per conversation

View All Plans
4.9/5 on Shopify App Store

Install Convo AI from Shopify App Store

One-click installation. Your Shopify store data syncs automatically. Start managing customer conversations with full order context in minutes.

Free plan includes 100 conversations/month. No credit card required.

Shopify Helpdesk - FAQs

Transform Your Shopify Customer Service

Join Shopify stores delivering exceptional support with Convo AI