Convo AI Use Cases

From small Shopify stores to enterprise D2C brands, Convo AI helps e-commerce businesses deliver exceptional customer service across all channels.

E-commerce

Focus

Built for online stores

Startup

to Enterprise

Scales with you

Multi-tenant

Architecture

For agencies

Global

Reach

Multi-language

Who Uses Convo AI

E-commerce businesses of all sizes and types

E-commerce Stores

Online stores on Shopify, WooCommerce, or BigCommerce looking to unify customer support across channels.

✓ Unified inbox for all channels
✓ Order tracking in conversations
✓ Process refunds from inbox
✓ Customer 360 profiles

Ideal for: Online retailers, marketplaces, multi-brand stores

D2C Brands

Direct-to-consumer brands managing high-volume customer interactions and building relationships.

✓ WhatsApp for direct engagement
✓ Abandoned cart recovery
✓ AI handles 40%+ queries
✓ Personalized support at scale

Ideal for: Fashion, beauty, wellness, food & beverage brands

Agencies & Consultants

Marketing and e-commerce agencies managing customer service for multiple client stores.

✓ Multi-tenant architecture
✓ Separate data per client
✓ Single dashboard management
✓ White-label options

Ideal for: Shopify agencies, e-commerce consultants, marketing agencies

Shopify Plus Stores

Enterprise Shopify stores needing advanced integrations and high-volume support capabilities.

✓ Deep Shopify Plus integration
✓ Enterprise SSO & security
✓ Custom API integrations
✓ Dedicated support

Ideal for: High-volume Shopify Plus merchants

Growing Support Teams

Teams scaling from 3-5 agents to 20+ and needing better tools and collaboration.

✓ Team collaboration tools
✓ Smart routing & assignment
✓ Performance analytics
✓ SLA management

Ideal for: Scaling startups, growing brands

International Stores

Stores selling globally and supporting customers across time zones and languages.

✓ Multi-language support
✓ 24/7 AI chatbot coverage
✓ WhatsApp for global reach
✓ Timezone-aware routing

Ideal for: Global e-commerce, cross-border sellers

Industry Verticals

Convo AI serves e-commerce businesses across all verticals

Fashion & Apparel

Electronics

Beauty & Cosmetics

Home & Garden

Food & Beverage

Health & Wellness

Sports & Outdoors

Jewelry & Accessories

Features for Every Use Case

Capabilities that matter for your business

Omnichannel Inbox

WhatsApp, Email, Instagram, Facebook, Live Chat - all in one place. Never miss a customer message.

AI Automation

Chatbots handle FAQs, AI suggests responses, queries auto-route to the right agent.

E-commerce Integration

Shopify, WooCommerce, BigCommerce. View orders, process refunds, track shipments.

Scale Efficiently

Handle more conversations without proportionally increasing headcount.

HR & Recruitment

Website chatbots for hiring and employee support

Career Page Chatbot

Help job seekers find relevant roles, answer FAQs, and guide applications on your career site.

HR Helpdesk

Employee self-service for policy questions, leave requests, and payroll queries - reducing HR tickets by 70%.

HR Solutions Hub

Complete HR automation across voice, WhatsApp, and chatbot channels.

Results Across Use Cases

What Convo AI users typically achieve

Faster response time

40%

Queries auto-handled

20%

Cart recovery rate

Tools consolidated

Transparent Pricing

Convo AI Pricing

Lower than Intercom, Drift, Crisp

Start free, scale as you grow.

Pay As You Go

₹0/month

₹1.50/conversation

Starter

₹799/month

₹1.25/conv + 650 included

Pro

₹2,499/month

₹1/conv + 2,500 included

Ultra

₹6,499/month

₹0.75/conv + 8,500 included

Compare All Plans