Convo AI Use Cases

Online stores on Shopify, WooCommerce, or BigCommerce looking to unify customer support across channels.

• ✓ Unified inbox for all channels
• ✓ Order tracking in conversations
• ✓ Process refunds from inbox
• ✓ Customer 360 profiles

Ideal for: Online retailers, marketplaces, multi-brand stores

Direct-to-consumer brands managing high-volume customer interactions and building relationships.

• ✓ WhatsApp for direct engagement
• ✓ Abandoned cart recovery
• ✓ AI handles 40%+ queries
• ✓ Personalized support at scale

Ideal for: Fashion, beauty, wellness, food & beverage brands

Marketing and e-commerce agencies managing customer service for multiple client stores.

• ✓ Multi-tenant architecture
• ✓ Separate data per client
• ✓ Single dashboard management
• ✓ White-label options

Ideal for: Shopify agencies, e-commerce consultants, marketing agencies

Enterprise Shopify stores needing advanced integrations and high-volume support capabilities.

• ✓ Deep Shopify Plus integration
• ✓ Enterprise SSO & security
• ✓ Custom API integrations
• ✓ Dedicated support

Ideal for: High-volume Shopify Plus merchants

Teams scaling from 3-5 agents to 20+ and needing better tools and collaboration.

• ✓ Team collaboration tools
• ✓ Smart routing & assignment
• ✓ Performance analytics
• ✓ SLA management

Ideal for: Scaling startups, growing brands

Stores selling globally and supporting customers across time zones and languages.

• ✓ Multi-language support
• ✓ 24/7 AI chatbot coverage
• ✓ WhatsApp for global reach
• ✓ Timezone-aware routing

Ideal for: Global e-commerce, cross-border sellers