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Everything you need to deliver exceptional customer service. 9+ channels, AI-powered automation, native e-commerce integrations, and powerful analytics - all in one platform.
Channels
Unified inbox
AI Engine
Response suggestions
E-commerce Platforms
Native integration
Auto-Handled
By AI chatbot
Every channel your customers use, unified in one inbox
Native WhatsApp Business API integration. Unlimited messages, rich media, templates, and broadcast campaigns.
SMTP/IMAP integration. Shared inbox, auto-threading, collision detection, and email templates.
Manage Instagram Direct Messages. Reply to story mentions, comments, and DMs from one place.
Full Messenger integration. Automated responses, quick replies, and conversation history.
Customizable website widget. Pre-chat forms, proactive messages, and visitor tracking.
Telegram bot and direct messaging. Groups support and rich media sharing.
SMS via Twilio, Vonage, or Plivo. Two-way messaging and automated campaigns.
Voice calls with recording and transcription. Click-to-call from conversations.
Let AI handle the routine while your team focuses on complex issues
GPT-4 powered chatbot handles 40-60% of queries. Learns from your knowledge base. 24/7 availability.
Get AI-powered response suggestions with confidence scoring. One-click to send or edit.
Real-time sentiment detection. Auto-escalate negative conversations. Track customer mood.
Auto-classify queries by intent. Route to the right team based on topic, language, or priority.
Visual workflow builder. Triggers, conditions, and actions. No coding required.
Auto-assign based on skills, workload, or round-robin. Language-based routing available.
Purpose-built for online stores
Real-time order status in every conversation. AfterShip, EasyPost, ShipStation integration.
Automated WhatsApp/Email recovery campaigns. Personalized messages with cart contents.
Complete customer view: orders, lifetime value, conversation history, and notes.
Track which conversations lead to sales. Measure support ROI.
Deep integrations with top platforms
Embedded in Shopify Admin
Access Convo AI from Shopify admin panel
Order Management
View, refund, cancel orders from conversations
Customer Data Sync
Auto-sync customer profiles and order history
Product Catalog
Search and share products in conversations
Easy Plugin Install
WordPress plugin for WooCommerce
Order Notifications
Auto-notifications for order updates
Customer Profiles
Full customer context in conversations
Product Search
Search catalog from conversation view
Tools to help your support team work together
Team inbox with collision detection. See who's viewing or replying.
Private notes on conversations. @mention teammates to collaborate.
Organize with tags and custom fields. Create filtered views.
Auto-assign with round-robin, load balancing, or skill-based routing.
Data-driven insights to optimize support operations
Live metrics: conversations, response times, team activity, CSAT scores.
Set and track SLA policies. Alerts for breaches. First response and resolution.
Individual metrics: handled conversations, response times, customer ratings.
Build custom reports with filters. Export CSV or schedule automated reports.
Enterprise-grade security
End-to-End Encryption
AES-256 encryption in transit and at rest
Role-Based Access
Granular permissions for admin, agent, viewer
Audit Logs
Complete audit trail of all actions
GDPR Compliant
Data export, deletion, consent management
SOC 2 Ready
Enterprise security standards
SSO & SAML
Single sign-on for enterprise
Start your free trial and see why e-commerce brands choose Convo AI