Manage orders, refunds, and customer conversations without leaving Shopify. Full timelines, cart activity, and automation for Shopify events.
Embedded help desk inside Shopify admin
Track orders, update addresses, or process refunds directly from the conversation view.
See viewed and carted products to recommend the right SKUs instantly.
Issue refunds and cancellations without switching to Shopify admin.
Trigger multi-channel recovery sequences with personalized discount codes.
Launch Convo inside Shopify sidebar.
View, update, refund, and cancel orders in one place.
Orders, carts, page views, and prior conversations.
Brandable live chat widget for your storefront.
Triggers for placed, fulfilled, delivered, and refunded events.
Track revenue influenced by support conversations.
$0/mo
Included
$29/mo
Included
$99/mo
Included
$299/mo
Included
| Platform | Has Feature | Limitations |
|---|---|---|
| Convo AI | Yes | Included by default |
| Gorgias | Yes | Starts at $60/mo for 300 tickets |
| Zendesk | Yes | Basic integration, not embedded |
| Intercom | Yes | Basic integration; extra cost per seat |
| Freshdesk | Yes | Marketplace app required |
| Tidio | Yes | Limited Shopify context |
Install from the Shopify App Store. Setup takes under two minutes and the widget appears automatically.
Yes. Colors, position, greeting, and hours are all configurable to match your brand.
Yes. In-store purchases and timelines sync, so you support customers across channels.
Yes. Professional plan supports multiple stores with separate workspaces.
Yes, including multiple storefronts and Plus-exclusive APIs.
Book a live walkthrough or start a free trial to try it yourself.