Native WhatsApp for e-commerce with unlimited messages
Send order confirmation, shipping, and delivery alerts automatically via WhatsApp.
Answer questions with full customer context and order history inside the inbox.
Trigger personalized WhatsApp nudges with cart items and checkout links.
Share recommendations and promos with rich media for higher conversion.
Handle WhatsApp alongside email, chat, and social.
Event-based WhatsApp automations for orders and support.
Pre-approved templates that stay compliant with Meta policies.
Send catalogs, invoices, shipping labels, and videos.
Orders, timelines, and past chats visible in every thread.
Delivery, response, and revenue metrics for WhatsApp.
$0/mo
Upgrade required
$29/mo
Included
$99/mo
Included
$299/mo
Included
| Platform | Has Feature | Limitations |
|---|---|---|
| Convo AI | Yes | Included by default |
| Intercom | Yes | Add-on required, limited messages |
| Zendesk | Yes | Sunshine Conversations add-on |
| Gorgias | Yes | Message limits apply |
| Freshdesk | Yes | Freshchat add-on required |
| Help Scout | No | — |
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Yes. We guide you through Meta approval; typical approval takes 1–2 weeks.
No. Unlimited WhatsApp messages are included in paid plans.
Yes, to opted-in users. Transactional updates can be sent to all customers.
Yes, we provide pre-built templates and handle submissions to Meta.
Yes. Incoming WhatsApp messages land in your unified inbox automatically.