Looking for a Gorgias alternative without per-ticket pricing? Convo AI offers unlimited conversations, AI chatbot included, more channels, and flexible pricing for e-commerce stores of all sizes.
Ticket Limits
Unlimited conversations
Channels
vs Gorgias's core set
AI Chatbot
GPT-4 powered
Pricing
No volume charges
Both built for e-commerce - see the differences
| Feature | Gorgias |
|---|---|
| Per-Ticket Pricing | Yes ($10-$900+/mo) |
| AI Chatbot | Extra cost |
| WhatsApp Business API | |
| Native Shopify Integration | |
| Instagram DM Integration | |
| Telegram Integration | - |
| Voice/VoIP | Limited |
| Slack Integration | - |
| Self-Hosted Option | - |
| Multi-tenant (Agencies) | - |
| Abandoned Cart Recovery | |
| Order Tracking |
More features, more flexibility, better value
Gorgias charges based on ticket volume ($10 for 50, $60 for 300, $360 for 2000). Convo AI offers unlimited conversations without volume-based pricing.
Convo AI includes GPT-4 powered chatbot that handles 40%+ of queries. Gorgias charges extra for AI automation features.
Convo AI supports 9+ channels including Telegram, Slack, and Voice/VoIP that Gorgias doesn't offer or has limited support for.
Multi-tenant architecture for agencies managing multiple stores. Gorgias doesn't offer this - you need separate accounts per client.
For businesses needing data control, Convo AI offers self-hosted deployment. Gorgias is cloud-only.
Both have excellent Shopify integration. Order tracking, refunds, cart recovery - Convo AI matches Gorgias here.
Gorgias's ticket-based pricing vs Convo AI's flexible approach
$60-$900+/month
Based on ticket volume
High-volume stores pay $900+/month
Custom pricing
Unlimited conversations
Contact us for custom pricing
What you gain with Convo AI
No Ticket Limits
Handle growth without price jumps
More Channels
Telegram, Slack, Voice included
Agency Support
Multi-tenant for multiple stores
Self-Hosted Option
Full data control if needed
Shopify Native
Same deep integration
Order Management
View, refund, track orders
Cart Recovery
Automated campaigns
Customer 360
Full purchase history
Transparent Pricing
Lower than Intercom, Drift, Crisp
Transparent pricing. Start free, scale as you grow.