Convo AI
WhatsApp Business API

WhatsApp Shared Inbox for Teams

Manage all your WhatsApp Business conversations from one inbox. Multiple agents, AI chatbot, message templates, broadcasts, and deep Shopify integration. Full WhatsApp Business API included.

2B+

WhatsApp Users

Reach your customers

98%

Open Rate

vs 20% for email

Team

Collaboration

Multiple agents

No

Per-Message Fees

From Convo AI

WhatsApp Shared Inbox Features

Everything you need for WhatsApp customer service

Multi-Agent Support

Your entire team can manage WhatsApp from one inbox. Assign conversations, see who's online, collaborate with internal notes.

AI Chatbot for WhatsApp

GPT-4 powered chatbot handles FAQs automatically on WhatsApp. 24/7 availability, instant responses, human handoff when needed.

Message Templates

Create and send approved WhatsApp message templates. Order confirmations, shipping updates, promotional campaigns.

Broadcast Campaigns

Send bulk WhatsApp messages to opted-in customers. Abandoned cart reminders, promotions, product announcements.

Shopify Integration

See customer orders and history when they message. Process refunds, check order status, share products in WhatsApp.

Analytics & Insights

Track response times, conversation volumes, agent performance, and campaign metrics for WhatsApp.

Official API Partner

We use the official WhatsApp Business API. Green tick verification, high sending limits, no risk of bans.

Quick Replies

Pre-saved responses for common questions. Reply in seconds with keyboard shortcuts.

Why Use WhatsApp for Customer Service

Meet customers where they already are

Better Engagement

  • 98% Open Rate

    WhatsApp messages get read, unlike email

  • Instant Responses

    Customers expect quick replies

  • Rich Media

    Send images, videos, documents, locations

  • Two-Way Conversations

    Real dialogue, not just notifications

E-commerce Benefits

  • Abandoned Cart Recovery

    Recover 20%+ of abandoned carts

  • Order Updates

    Shipping notifications on WhatsApp

  • Product Questions

    Answer queries with product images

  • Post-Purchase Support

    Handle returns and refunds

Get Started with WhatsApp Business

We handle the technical setup

Connect Number
Link your WhatsApp Business number or get a new one
Verify Business
Complete WhatsApp Business verification
Set Up Templates
Create message templates for campaigns
Go Live
Start receiving and sending WhatsApp messages

Lower than Intercom, Drift, Crisp

₹0/min starting

AI chatbot from ₹0/month + per conversation

View All Plans

WhatsApp Shared Inbox - FAQs

Start Using WhatsApp for Customer Service

Join e-commerce brands engaging customers on their favorite messaging app