Looking for an Intercom alternative that's built for e-commerce? Convo AI offers native Shopify integration, WhatsApp included, AI chatbots without per-resolution fees, and pricing that doesn't scale to thousands per month.
WhatsApp API
vs paid add-on
Per-Resolution Fees
vs $0.99/resolution
E-commerce
vs SaaS-focused
Pricing
vs $74+/seat
See why e-commerce brands choose Convo AI over Intercom
| Feature | Intercom |
|---|---|
| WhatsApp Business API | Paid Add-on |
| AI Chatbot | $0.99/resolution (Fin) |
| Native Shopify Integration | Basic |
| Order Tracking in Conversations | - |
| Abandoned Cart Recovery | - |
| Instagram DM Integration | |
| Per-Seat Pricing | $74+/seat/month |
| AI Response Suggestions | Paid Add-on |
| E-commerce Focus | SaaS-focused |
| Self-Hosted Option | - |
| Product Tours | |
| Customer 360 Profile |
Built for online stores, not SaaS products
Convo AI is built for e-commerce. Intercom is designed for SaaS onboarding and product tours. For online stores, Convo AI's order tracking and cart recovery are game-changers.
Intercom's pricing is notoriously complex and expensive ($74+/seat plus add-ons). Convo AI offers transparent, flexible pricing without surprise bills.
Intercom's Fin AI charges $0.99 per resolution. At scale, this adds up fast. Convo AI's AI chatbot is included with no per-resolution charges.
WhatsApp Business API is included in Convo AI. Intercom charges extra for WhatsApp and social channels.
Automated cart recovery via WhatsApp and Email. This e-commerce essential doesn't exist in Intercom.
Every feature in Convo AI is designed to help you sell more and support customers better. Intercom's value is in SaaS onboarding.
Escape Intercom's expensive, complex pricing
$74+/seat/month
+ many expensive add-ons
5 seats + AI: ~$500-800+/month
Custom pricing
All features included
Contact us for custom pricing
What you gain with Convo AI
Order Management
View, refund, cancel orders from inbox
Cart Recovery
Automated abandoned cart campaigns
Customer 360
Full profile with purchase history
Product Catalog
Search and share products in chat
No Per-Resolution Fees
AI chatbot fully included
WhatsApp Included
No extra channel fees
Predictable Bills
No surprise charges
Better ROI
Purpose-built for e-commerce
Transparent Pricing
Lower than Intercom, Drift, Crisp
Transparent pricing. Start free, scale as you grow.