Collect CSAT, NPS, and CES scores after every conversation. Integrated surveys that capture feedback when it matters most. Real-time analytics to improve support quality.
Trusted by businesses worldwide
Higher
Response rates
Analytics
Instant insights
Metrics
All included
Tracking
Performance data
All the metrics you need to measure and improve customer experience
Surveys that feel natural, not intrusive
Customer finishes conversation with agent or AI
Quick rating prompt in same chat widget
Results flow to dashboard in real-time
Get notified for negative feedback instantly
How was your experience today?
Any additional feedback? (optional)
Set up customer satisfaction surveys in minutes
Everything you need to measure and improve customer satisfaction
Standard 1-5 satisfaction rating after every conversation.
Net Promoter Score to measure customer loyalty.
Customer Effort Score for ease of resolution.
Surveys appear immediately or after delay.
Individual and team CSAT tracking.
Instant notifications for negative feedback.
Trends, comparisons, and actionable insights.
Sentiment analysis of open-ended feedback.
From agents to executives, everyone gets the data they need
Agent Scorecards
Track individual performance
Conversation Context
See survey with chat transcript
Coaching Insights
Identify training opportunities
Recognition
Celebrate top performers
Executive Dashboard
High-level CSAT trends
Team Comparisons
Benchmark across groups
ROI Reporting
Connect CSAT to business metrics
Export & Share
Reports for stakeholders
How teams use CSAT surveys to improve
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Book a personalized demo with our team. We'll show you exactly how it works for your business.