Looking for a better Freshdesk alternative for your e-commerce business? Convo AI offers native Shopify integration, WhatsApp included (not a paid add-on), AI chatbots, and no per-ticket pricing.
WhatsApp API
vs $75+/mo add-on
Shopify Integration
vs basic/apps
AI Chatbot
vs $29+/agent add-on
Per-Ticket Fees
Unlimited conversations
See why e-commerce brands choose Convo AI over Freshdesk
| Feature | Freshdesk |
|---|---|
| WhatsApp Business API | Paid Add-on ($75+/mo) |
| AI Chatbot | Paid Add-on ($29+/agent) |
| Native Shopify Integration | Basic (requires apps) |
| Order Tracking in Conversations | - |
| Abandoned Cart Recovery | - |
| Instagram DM Integration | |
| Facebook Messenger | |
| AI Response Suggestions | Limited |
| Per-Ticket Pricing | |
| Self-Hosted Option | - |
| Multi-tenant for Agencies | Enterprise only |
| Customer 360 Profile | Limited |
Built for online stores, not generic support
Shopify, WooCommerce, BigCommerce built-in. View orders, process refunds, track shipments in conversations. Freshdesk requires third-party apps.
WhatsApp Business API in all plans with unlimited messages. Freshdesk charges $75+/month extra and has message limits.
GPT-4 powered chatbot handles 40% of queries automatically. Freshdesk charges $29+/agent/month for Freddy AI.
Automated WhatsApp/Email recovery campaigns included. Freshdesk doesn't offer this e-commerce feature.
Full customer profile with order history, lifetime value, and conversation history. Better context than Freshdesk.
Unlimited conversations without overage fees. Freshdesk counts tickets and charges accordingly.
Get more value with Convo AI's all-inclusive pricing
$49/agent/month
+ add-ons for key features
Real cost for 5 agents: ~$500+/month
Custom pricing
All features included
Contact us for custom pricing
What you gain with Convo AI
Order Management
View, refund, cancel orders from inbox
Customer 360
Full profile with purchase history
Cart Recovery
Automated abandoned cart campaigns
Product Catalog
Search and share products in chat
WhatsApp Included
Save $75+/month vs Freshdesk
AI Included
Save $29/agent/month on chatbots
No Overages
Unlimited conversations
Better ROI
More features at lower cost
Transparent Pricing
Lower than Intercom, Drift, Crisp
Transparent pricing. Start free, scale as you grow.