Haptik is a strong enterprise conversational AI player with deep services and India BFSI / retail IP. Edesy is voice-first, self-serve, transparently priced — better fit for teams that want to ship in days, not quarters.
<1hr
Self-Serve Setup
₹4/min
Transparent Pricing
<500ms
Voice Latency
22+
Indian Languages
For WhatsApp Voice AI deployments
| Feature | Edesy AI | Haptik |
|---|---|---|
Self-serve setup | Yes, under 1 hour | Sales-led, weeks of onboarding |
Pricing transparency | Public per-minute (₹4-6) | Custom enterprise quote |
Free trial | Yes, no credit card | Demo / POC required |
Native audio LLMs (Gemini Live, OpenAI Realtime) | Yes | Traditional pipeline |
Voice latency | <500ms | Higher (pipeline) |
Indian language voice quality | 22 languages, voice-tuned | Multilingual, primarily text-tuned |
Self-hosted deployment | Available | Available (enterprise) |
Enterprise SI / professional services | Available, lighter touch | Strong, deep services arm (Jio) |
Pre-built industry models / IP | Voice templates per use case | Strong industry IP (BFSI, retail) |
Self-Serve Setup
Transparent Pricing
Voice Latency
Indian Languages
Both are strong — depends on your team and timeline
Self-serve onboarding, ship in days
Transparent per-minute pricing, no contract
Voice-first architecture with native audio LLMs
SMB / mid-market team without dedicated AI ops
Want to start small and scale based on usage
Large enterprise with dedicated AI / IT team
Need deep professional services + custom IP
Part of Reliance / Jio ecosystem
Multi-quarter implementation budget and timeline
When you want self-serve onboarding, transparent per-minute pricing, and modern native-audio LLMs (Gemini Live 2.5, OpenAI Realtime). Edesy is a great fit for SMB / mid-market teams that want to ship quickly without an enterprise sales cycle. You can be live on WhatsApp voice in under an hour.
When you want deep professional-services support, custom industry IP (especially for BFSI / retail in India), or you're already part of the Reliance / Jio ecosystem. Haptik's enterprise model fits large deployments with custom requirements that justify months of consultative onboarding.
Edesy publishes per-minute pricing (₹4-6/min) with no contract commitment. Haptik typically prices via custom enterprise quote — usually higher TCO for comparable voice volume, but includes professional services and tailored IP.
Native audio LLMs (Gemini Live 2.5 HD, OpenAI Realtime) process audio directly without intermediate text. This gives sub-500ms latency, better handling of partial speech / interruptions, and emotion detection. Traditional pipelines (STT → LLM → TTS) add 600-1200ms of latency that's noticeable on a real WhatsApp call.
Yes — most teams migrate by recreating their flows in our agent builder (similar concepts, more voice-focused), then running parallel for a week before cutting over. Migrations typically take 2-3 weeks. WhatsApp number stays the same; we just reconfigure the per-number webhook.
Self-serve, ₹4/min, no contract. Be live on WhatsApp voice in under an hour.
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
Audio player powered by Google Drive
Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
Audio player powered by Google Drive
Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
Audio player powered by Google Drive
Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
Audio player powered by Google Drive
Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
Audio player powered by Google Drive
Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
Audio player powered by Google Drive
Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
Audio player powered by Google Drive
Open in DriveWhatsApp inbound voice calls billed at standard voice agent rates — no separate channel premium