Customers tap to call your WhatsApp Business number. AI looks up their order in real time, handles COD verification, returns, and post-purchase support — without your team writing a single ticket.
60%
Fewer WISMO Tickets
30%
Higher COD Confirm
24/7
Always On
₹4/min
From
The repetitive calls that swamp your support team.
Customer calls your WhatsApp number, AI looks up the order in Shopify / WooCommerce / Magento / your custom backend, reads the live tracking status. No 'where is my order' tickets.
Critical for India D2C — fake COD orders kill margins. AI calls the customer back, verifies intent and address, and updates the order status to confirmed before shipping.
AI initiates the return, picks the reason, schedules pickup, and updates the customer's WhatsApp thread with the return tracking link.
Failed payment? Abandoned cart with high-intent items? AI calls on WhatsApp with a payment link in the same conversation thread.
Customer calls about a missed delivery. AI checks the carrier API, reschedules with the courier, and sends the new ETA on WhatsApp.
Outbound voice on WhatsApp 5–7 days post-delivery. Quick verbal review, NPS, repeat-purchase nudge — feels personal, not spammy.
Native WhatsApp — same number for messaging and voice.
From your product packaging, invoice, post-purchase email, or D2C ad — straight to your verified WhatsApp Business number.
No 1800 number to remember, no IVR tree. Native WhatsApp call.
Function calling against Shopify / Woo / Magento / your custom OMS API. Real-time data, not stale exports.
Tracking link, payment link, return label — sent on the same WhatsApp thread as the call ends.
Fewer WISMO Tickets
Higher COD Confirm Rate
Always On
From
Voice confirmation has 30%+ higher confirm rate than SMS link or chatbot button — same channel, but tone and immediacy of voice make customers actually engage.
Repeat-purchase nudge in voice on WhatsApp performs better than email or push for D2C in India. AI does the calling.
Customer who knows what they want and wants to track / return — voice resolves in 60 seconds. Chatbots take 4-5 turns of clicking buttons.
Verified WABA + green tick + voice answer = customers feel they're talking to the actual brand, not a third-party support BPO.
Explore more comparisons, alternatives, and resources
Yes — via function calling against Shopify Admin API. Looks up orders by phone number or order ID, reads fulfilment / tracking, initiates returns. Same pattern works for WooCommerce, Magento, BigCommerce, and custom OMS systems via REST API.
Yes, this is one of the strongest use cases for India D2C. AI places an outbound voice call (or answers an inbound call) on WhatsApp, verifies the customer's intent and address. Confirmed orders get shipped, fake / unverified orders are flagged. Most stores see 25-40% reduction in COD return-to-origin.
Concurrent call capacity scales automatically. AI agents don't need staffing schedules — your support capacity is identical at 3 AM on Diwali night as it is at 11 AM on a Tuesday.
The AI sends WhatsApp text + media messages on the same thread immediately after the call ends. So 'I'll send the payment link in the chat' results in the link appearing in the customer's WhatsApp seconds later.
Chatbots are great for catalogue browsing and structured FAQs with buttons. Voice is better for tracking-status calls (faster than typing the order ID), urgent complaints, and COD verification. Most stores use both — voice for urgent / call-button traffic, chat for browsing / promotional flows.
Same WhatsApp number, AI handles 60%+ of repetitive customer calls. Setup in under an hour.
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in DriveWhatsApp inbound voice calls billed at standard voice agent rates — no separate channel premium