COD Verification That Cuts RTO by 30-45%

Best practice is to call within 5-30 minutes of order placement. The customer is still in buying mode and can confirm details. Our AI triggers automatically via Shopify webhook - you just set the delay (5 min, 15 min, 30 min). Most stores use 10-15 minute delay for optimal answer rates.

The AI makes up to 3 call attempts with configurable intervals (e.g., 30 min, 2 hours, next morning). If still no answer, the order can be: auto-flagged for review, auto-cancelled, or moved to manual verification queue. You control the rules via our dashboard.

The AI looks for: 1) Customer denying placing order, 2) Phone number mismatch with person who answers, 3) Inconsistent order details (wrong product, price), 4) Suspicious responses (evasive, confused), 5) Known fraud patterns from historical data. Fake detection accuracy improves over time with your store's data.

Yes. When AI detects a fake order with high confidence, it can: add 'fake-order' tag, update order notes with reason, and optionally auto-cancel the order. You can also route low-confidence detections to manual review. All actions sync to Shopify in real-time.

Absolutely. Our tags ('verified', 'fake', 'no-answer') can trigger Shopify Flow workflows. For example: verified orders auto-assign to fulfillment, fake orders trigger cancellation email, no-answer orders go to manual queue. We provide sample Flow templates.

COD verification calls cost ₹4-6 depending on call duration (most are under 60 seconds). Compare this to ₹25-40 for manual agent calls or ₹200-500 RTO cost for failed deliveries. Typical ROI is 10-20x - saves lakhs monthly for high-COD stores.

We support Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, Malayalam, Punjabi, and English. The AI auto-detects customer language preference and can switch mid-call. For Hinglish speakers, it naturally mixes Hindi and English.

Most successful verification calls are 30-60 seconds. The AI confirms: order details, delivery address, customer identity, and collects landmarks if needed. Fake order detection calls may be shorter (customer denies quickly). Complex address corrections take 60-90 seconds.