AI calls every COD customer to verify orders, detect fakes, and capture correct addresses. 10+ Indian languages. ₹4-6 per call. Works 24/7.
30-45%
RTO Reduction
₹4-6
Per Call
<60s
Call Duration
10+
Languages
100+ D2C Brands
30-45% RTO Reduction
5 Min Setup
No Credit Card Required
60-70% of Indian D2C orders are COD. Without verification, fake orders drain your margins.
COD Order Placed
15-25% Are Fake
Shipped Anyway
RTO = ₹200-500 Lost
For a store with 1,000 COD orders/month at 20% fake rate:
200 fake orders × ₹300 avg RTO cost = ₹60,000/month lost
With AI verification: 1000 calls × ₹5 = ₹5,000/month
Net savings: ₹40,000-50,000/month
See how AI verification reduces RTO and saves costs
RTO Rate
35-40%
Fake Orders
15-20%
Verification Cost
₹25/call
Daily Manual Effort
4-6 hrs
Pain Points
RTO Rate
18-22%
Fake Orders
2-5%
Verification Cost
₹4-6/call
Daily Manual Effort
0 hrs
Benefits
Results seen within first week
Real-Time Sync
Seamless, real-time connection between your store and AI voice agent
Shopify Events We Listen To
Step 1 of 6
orders/create - New order placed
orders/fulfilled - Order shipped
checkouts/update - Cart updated
refunds/create - Refund initiated
Smart signals to catch fake orders and improve delivery success
Order Confirmed
Customer confirms product, address, and payment method
Order Denied
Person denies placing the order or knowing about it
Wrong Number
Different person answers, unaware of order
Address Updated
Customer provides correct address or landmark
Everything you need to verify orders and reduce RTO
Webhook triggers AI call within minutes of order placement. No manual effort needed. Works 24/7.
AI speaks 10+ Indian languages naturally. Auto-detects customer preference. Handles Hinglish seamlessly.
AI identifies suspicious patterns: denials, wrong numbers, inconsistent details. Auto-flags or cancels.
Collects missing landmarks, corrects wrong addresses, updates delivery notes in Shopify automatically.
Verified/fake tags added instantly. Order notes updated with call summary. Fulfillment triggers automated.
Track verification rates, fake order %, RTO trends. Exportable reports for ops and finance teams.
See how AI handles different scenarios in multiple languages
Successful Verification
Customer confirms order in Hindi
0:00
Namaste! Main XYZ Store se bol raha hoon. Aapne abhi ek order diya hai - Blue Kurta, size M, Rs 1,299, COD. Kya main confirm kar sakta hoon?
0:08
Haan, maine order kiya hai.
0:12
Dhanyavaad! Delivery address hai - 123 MG Road, Sector 5, Gurgaon. Kya yeh sahi hai? Koi landmark bata sakte hain?
0:20
Haan sahi hai. HDFC Bank ke paas.
0:25
Perfect! Aapka order confirm ho gaya hai. 3-5 din mein delivery ho jayegi. Koi aur madad chahiye?
0:32
Nahi, bas itna hi. Thank you.
Order Verified - Ready for Fulfillment
Saved ₹200 in potential RTO
Fake Order Detection
AI identifies suspicious order
0:00
Hi, this is a call from ABC Electronics regarding your order for iPhone case, Rs 499, COD delivery to Andheri. Can you confirm?
0:08
What order? I didn't order anything.
Red flag: Denies placing order
0:12
This order was placed 30 minutes ago from this phone number. You didn't place it?
0:18
No, please cancel it. Someone must have used my number.
0:25
I understand. I'm cancelling this order right now. Is there anything else I can help with?
Fake Order Detected - Auto-Cancelled
Prevented ₹350 shipping loss
Operations and finance both win with AI verification
30-45% Lower RTO
Catch fakes before shipping
Zero Manual Calls
AI handles all verification
Better Address Data
Landmarks reduce failed deliveries
Faster Fulfillment
Verified orders ship same day
₹4-6 Per Call
vs ₹25+ for manual calls
ROI in Week 1
Savings exceed costs immediately
No Agent Hiring
Scale without headcount
Predictable Costs
Fixed per-call pricing
See how we compare to alternatives
Feature | Edesy |
|---|
No credit card required. Results in your first week.
ROI Calculator
See how much you could save with AI COD verification
Your Business Metrics
Adjust the sliders to match your store
Monthly Orders
1.0K
COD Orders
60%
Current RTO Rate
30%
Estimated Monthly Savings
₹1.5L annual savings
RTOs Prevented
63
per month
Payback Period
17 days
to recover investment
ROI
252%
monthly return
Free consultation with detailed ROI projection for your store
* Calculations based on: ₹200 average RTO cost, 35% RTO reduction with verification, 70% call automation rate, ₹25/call manual cost, ₹5/call AI cost. Actual savings may vary based on your specific business.
No coding required. Works with any Shopify plan.
End-to-End Encrypted
SOC2 Compliant
GDPR Ready
Shopify Partner
Data Stored in India
Everything you need to know about AI COD verification
Best practice is to call within 5-30 minutes of order placement. The customer is still in buying mode and can confirm details. Our AI triggers automatically via Shopify webhook - you just set the delay (5 min, 15 min, 30 min). Most stores use 10-15 minute delay for optimal answer rates.
The AI makes up to 3 call attempts with configurable intervals (e.g., 30 min, 2 hours, next morning). If still no answer, the order can be: auto-flagged for review, auto-cancelled, or moved to manual verification queue. You control the rules via our dashboard.
The AI looks for: 1) Customer denying placing order, 2) Phone number mismatch with person who answers, 3) Inconsistent order details (wrong product, price), 4) Suspicious responses (evasive, confused), 5) Known fraud patterns from historical data. Fake detection accuracy improves over time with your store's data.
Yes. When AI detects a fake order with high confidence, it can: add 'fake-order' tag, update order notes with reason, and optionally auto-cancel the order. You can also route low-confidence detections to manual review. All actions sync to Shopify in real-time.
Absolutely. Our tags ('verified', 'fake', 'no-answer') can trigger Shopify Flow workflows. For example: verified orders auto-assign to fulfillment, fake orders trigger cancellation email, no-answer orders go to manual queue. We provide sample Flow templates.
COD verification calls cost ₹4-6 depending on call duration (most are under 60 seconds). Compare this to ₹25-40 for manual agent calls or ₹200-500 RTO cost for failed deliveries. Typical ROI is 10-20x - saves lakhs monthly for high-COD stores.
We support Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, Malayalam, Punjabi, and English. The AI auto-detects customer language preference and can switch mid-call. For Hinglish speakers, it naturally mixes Hindi and English.
Most successful verification calls are 30-60 seconds. The AI confirms: order details, delivery address, customer identity, and collects landmarks if needed. Fake order detection calls may be shorter (customer denies quickly). Complex address corrections take 60-90 seconds.
AI automation for your entire customer journey
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5-15%
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80%
automated
AI handles product questions, shipping inquiries, and general support.
24/7
availability
Start your 14-day free trial. 100 AI call minutes included. No credit card required.
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