AI answers 'Where is my order?' 24/7. Real-time tracking from 50+ carriers. Hindi, Tamil & 10+ languages. Customers get instant answers, you save on support.
60%
Fewer WISMO Calls
50+
Carriers Integrated
30s
Avg Call Time
24/7
Availability
100+ D2C Brands
50+ Carrier Integrations
24/7 Availability
No Credit Card Required
WISMO calls are repetitive, time-consuming, and don't need human agents. Let AI handle them.
40%
Support calls are order status
3-5 min
Average WISMO call duration
₹25+
Cost per manual WISMO call
For a store with 500 daily WISMO calls:
300 calls handled by AI (60%) = ₹7,500+ saved daily
Agents focus on 200 complex calls only
Monthly savings: ₹2-3 lakhs
Let AI handle order status inquiries 24/7
Daily WISMO Calls
200+
Avg Wait Time
5-10 min
Agent Cost/Call
₹25
After-hours Coverage
None
Pain Points
AI-Handled Calls
80%
Response Time
< 5 sec
Cost/Call
₹4-6
Availability
24/7
Benefits
Live within 24 hours
Real-time tracking from all major Indian and international logistics partners
Real-Time Sync
Seamless, real-time connection between your store and AI voice agent
Shopify Events We Listen To
Step 1 of 6
orders/create - New order placed
orders/fulfilled - Order shipped
checkouts/update - Cart updated
refunds/create - Refund initiated
Everything you need to automate WISMO and improve delivery experience
AI fetches live status from Shopify + carrier APIs. Customers get exact location and ETA instantly.
Delhivery, Blue Dart, DTDC, Shiprocket, Xpressbees, Ekart, and 40+ more carriers pre-integrated.
Hindi, Tamil, Telugu, Bengali, Marathi & more. AI detects language and responds naturally.
AI calls customers before they call you when delays detected. Reduces inbound WISMO by 40%.
Customer can request new delivery date or address. AI updates carrier and Shopify automatically.
After call, send tracking link on WhatsApp. Customer can check status anytime without calling.
See how AI handles inbound and outbound order status calls
Proactive Shipment Update
AI calls customer with delivery info
0:00
Hi Priya, this is a shipping update from ABC Store. Your order #4523 has been shipped and will arrive by December 22nd. Your tracking number is DL4589632.
0:12
Oh great! Can you send the tracking link to my WhatsApp?
0:16
Absolutely! I'm sending it to your WhatsApp right now. Is there anything else you'd like to know about your order?
0:22
No, that's perfect. Thank you!
Customer Updated - WhatsApp Sent
Inbound WISMO Query
Customer calls asking about order
0:00
Hello, mera order kab aayega? 3 din ho gaye order kiye.
0:05
Main aapki help karunga. Kya aap apna order number ya phone number bata sakte hain?
0:12
Phone number 98765-43210 hai.
0:15
Dhanyavaad! Aapka order #4523 currently out for delivery hai. Aaj shaam 6 baje tak mil jayega. Delivery boy Ramesh hai, unka number 98123-45678.
Real-time tracking lookup
0:28
Okay, thank you!
Query Resolved - Live Status Provided
Your team focuses on complex issues. Customers get instant answers.
60% Fewer WISMO Calls
AI handles routine status checks
Focus on Complex Issues
Agents handle escalations only
24/7 Coverage
No night shifts or weekend staff
Consistent Experience
Same quality every call
Instant Answers
No waiting on hold
Accurate ETAs
Real-time carrier data
Self-Service Options
Reschedule via voice
Their Language
Hindi, Tamil, Telugu & more
See how we compare to alternatives
Feature | Edesy |
|---|
No credit card required. Results in your first week.
ROI Calculator
See how much you could save by automating WISMO calls
Your Business Metrics
Adjust the sliders to match your store
Monthly Orders
1.0K
Monthly Support Calls
500
Estimated Monthly Savings
₹84.0K annual savings
Calls Automated
350
per month
Payback Period
29 days
to recover investment
ROI
140%
monthly return
Free consultation with detailed ROI projection for your store
* Calculations based on: ₹200 average RTO cost, 35% RTO reduction with verification, 70% call automation rate, ₹25/call manual cost, ₹5/call AI cost. Actual savings may vary based on your specific business.
Connect Shopify, configure carriers, start automating
End-to-End Encrypted
SOC2 Compliant
GDPR Ready
Shopify Partner
Data Stored in India
Everything you need to know about automating WISMO calls
We integrate with 50+ carriers including Delhivery, Blue Dart, DTDC, Shiprocket, Xpressbees, Ekart, Shadowfax, Ecom Express, FedEx, DHL, India Post, and more. For aggregators like Shiprocket, we fetch tracking from the underlying carrier. Custom carrier integration available for enterprise plans.
Yes! Inbound: Customer calls asking 'where is my order?' - AI looks up order by phone/order number and provides live status. Outbound: AI proactively calls with shipping updates, delay notifications, or delivery confirmation. Most stores use both for complete coverage.
The AI fetches data from three sources: 1) Shopify order and fulfillment data, 2) Carrier tracking APIs (AWB/tracking number lookup), 3) Shiprocket/Unicommerce if you use an aggregator. All data is fetched in real-time during the call - never stale.
Yes. The AI can capture: preferred delivery date, alternate delivery time, new delivery address, special instructions. Changes are sent to the carrier via API and updated in Shopify. For carriers without API support, the request is forwarded to your team for manual update.
Absolutely. You can connect multiple Shopify stores to a single Edesy account. Each store can have different carrier integrations, languages, and voice personalities. Call routing automatically identifies the correct store based on the incoming number or order lookup.
Yes. After providing status over phone, the AI can send: tracking link, estimated delivery date, delivery partner name and contact on WhatsApp. This reduces repeat calls since customers can self-check. Works with your existing WhatsApp Business API or our built-in integration.
If order lookup fails (wrong number, no match), the AI: 1) Asks for order number or email, 2) Tries alternate lookup methods, 3) If still not found, offers to transfer to human agent or callback. Full context (what customer asked, what was tried) is passed to your team.
Most stores see: 60% reduction in WISMO support calls, 40% reduction in inbound call volume with proactive updates, ₹15-20 saved per call (vs manual agent cost). For a store with 500 daily WISMO calls, that's ₹2-3 lakhs saved monthly.
AI automation for your entire customer journey
Verify COD orders before shipping. Reduce RTO by 30-45% with AI verification calls.
30-45%
RTO reduction
Recover abandoned carts with personalized voice calls. 3-5x better than email.
5-15%
recovery rate
Handle return requests 24/7. AI checks eligibility and initiates RMA.
80%
automated
AI handles product questions, shipping inquiries, and general support.
24/7
availability
Start your 14-day free trial. 100 AI call minutes included. No credit card required.
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