AI That Handles 60% of Your Support Calls

The AI handles: Product questions (sizes, materials, compatibility, usage), Order inquiries (status, tracking, delivery dates), Policy questions (returns, refunds, shipping, payment options), General FAQs (store hours, contact, COD availability), and basic complaints. Complex issues or escalation requests transfer to your human team.

We sync your Shopify product catalog including: titles, descriptions, variants, metafields, images (for visual Q&A). You can also add custom knowledge bases (sizing guides, care instructions, FAQs) via our dashboard. AI keeps learning from call transcripts and agent corrections.

Smart escalation: AI transfers to human agent with full context (customer info, order history, what was discussed, why transfer). If agents unavailable, AI takes detailed message and promises callback. For 'I want to talk to human' requests, AI transfers immediately.

Yes, with care. AI detects frustration through tone and language, de-escalates with empathy ('I understand this is frustrating'), offers solutions it can provide (refund, replacement, escalation), and transfers to human for severe cases. Sentiment is flagged in call summary.

Multiple safeguards: 1) AI only answers from verified knowledge (your catalog, policies, FAQs), 2) 'I don't know, let me connect you' for uncertain queries, 3) Regular accuracy audits on call transcripts, 4) Easy feedback loop for corrections. Accuracy improves over time.

Yes. We integrate with Freshdesk, Zendesk, Gorgias, and custom helpdesks via API. Call summaries create tickets, context from past tickets informs AI responses, and escalations route to the right queue. Agent can see full voice transcript before taking over.

Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, Malayalam, Punjabi, and English. AI detects customer preference from first few words and responds accordingly. For bilingual customers (Hinglish), AI naturally mixes languages.

Typical savings: 60% reduction in calls needing human agents (AI handles routine), 100% coverage of after-hours (no night shift pay), ₹15-20 saved per call (AI vs agent cost). For 500 daily support calls, that's ₹5-7 lakhs saved monthly.